Supervisor de Vendas Comercial

Accountabilities:

• • Lead and develop the team: Supervise, guide, and develop the Customer Service and Inside Sales team, fostering a collaborative, high-performance environment through regular feedback, performance reviews, and individual development plans.
  • Manage commercial performance: Monitor sales indicators, targets, productivity, conversion, retention, and customer loyalty, identifying opportunities and implementing action plans to improve results.
  • Drive consultative sales: Encourage consultative selling practices, support strategic negotiations, and coach team members in managing commercial opportunities throughout the sales funnel.
  • Ensure customer service excellence: Monitor service levels, SLAs, customer satisfaction, and service quality while addressing critical requests, complaints, and complex customer situations.
  • Improve processes and governance: Structure, implement, and continuously improve customer service and commercial processes, procedures, and operational routines.
  • Manage CRM and reporting: Ensure effective use of CRM and commercial management tools, prepare management reports, analyze performance indicators, and communicate results to leadership.
  • Conduct team alignment: Lead regular meetings to review performance, establish priorities, define corrective actions, and ensure alignment with commercial objectives and internal policies.
  • Strengthen continuous improvement: Identify training needs, promote technical and behavioral development, manage conflicts, and introduce improvements that enhance both team performance and the customer experience.

  Requirements:

  • Education: Bachelor's degree in Administration, Commercial Management, Marketing, Business Processes, Pharmacy, or a related field.
  • Leadership experience: Proven experience leading and managing teams, preferably within Call Center, Contact Center, Customer Service, or Inside Sales operations.
  • Performance management: Strong experience managing KPIs, targets, productivity, quality, and individual and team performance.
  • People development: Demonstrated ability to provide constructive feedback, develop employees, identify training needs, and support individual development plans.
  • Commercial expertise: Knowledge of sales processes, CRM systems, sales funnels, negotiation, customer retention, and consultative selling.
  • Customer experience: Experience structuring and improving customer service and relationship-management processes; knowledge of Customer Experience (CX) or Customer Success (CS) is a plus.
  • Analytical and organizational skills: Ability to interpret performance data, prioritize activities, structure action plans, and manage multiple operational demands.
  • Communication and leadership: Strong communication skills with the ability to engage, motivate, guide, and develop teams while maintaining a results-oriented approach.
  • Professional profile: Dynamic, agile, organized, proactive, and strongly focused on achieving measurable results.
  • Industry knowledge: Experience in healthcare, pharmaceutical, or compounding pharmacy environments is considered an advantage.

  Benefits:

  • Remote work in Brazil.
  • CLT employment with full-time working arrangements.
  • Meal or food allowance: R$1,100 per month, with a R$10 deduction.
  • Transportation allowance, subject to a 6% employee contribution.
  • Unimed health insurance.
  • Emotional well-being support through the OPTUM program.
  • SESC partnership benefits.
  • Discounts on compounded medications.
  • Birthday month day off, subject to eligibility requirements.
  • USP and FATEC partnership benefits.
  • Christmas gift kit.
  • Childcare reimbursement of R$185.
  • 15% discount on online purchases.