Student Services Manager

About the Team

Gateway Online Academy of Ohio is a full-time, online option for students who need to catch up and cross the finish line to high school graduation. Gateway is a proud member of the ACCEL Schools network, with decades of experience serving students virtually throughout the United States. Gateway serves students through an innovative public-school model that prioritizes academic progress, student engagement, social-emotional development, and flexible supports for students and families.

While this is an online school position and most work occurs virtually, travel and face-to-face attendance will be required several times per year to support in-person state testing, student events, professional development, and other school needs.

ELIGIBILITY: This position is open to residents of Ohio.

Position Summary

The Student Services Manager leads and coordinates student support systems that promote student engagement, onboarding, career advising, school culture, compliance, and successful progress toward graduation. This role supervises assigned Student Services team members, builds processes that help identify and support non-engaged students, and works closely with school leadership, operations, teachers, families, and ACCEL national partners to ensure students receive timely and effective support.

This position blends student services leadership with strong operational execution. The Student Services Manager is expected to use data, compliance knowledge, communication systems, and schoolwide processes to improve the student and family experience while helping Gateway maintain accurate records, consistent procedures, and effective online school operations.

Essential Duties and Responsibilities

Student Services Leadership

• Supervise assigned Student Services team members and provide direction, coaching, accountability, and support aligned to school goals.
• Create, implement, and monitor identification and intervention plans for non-engaged students.
• Oversee student onboarding and orientation plans to ensure students and families understand school expectations, systems, supports, and graduation pathways.
• Facilitate the identification of barriers to learning and connect students and families to appropriate school-based and community resources.
• Collaborate with administrators, teachers, counselors, success coaches, and other staff to support student engagement, academic progr