Strategy & Operations Manager

About the Role

BWZ is growing, fast. We're actively diversifying into new business segments, revenue streams and looking to operationalize our processes more effectively with AI. We're hiring a Strategy & Operations Manager to be the person who brings order to that messy middle. You'll report to our COO and work closely with our VP Finance and VP Tech/AI to install real project discipline across the business, own the end-to-end build of zero-to-one initiatives, and produce the analysis and business cases that let leadership make good decisions quickly.

Who You Are

• You're someone who likes to build things. You've probably worn a lot of hats — maybe you started a business, have experience working across a wide variety of roles and disciplines or have taken a different route entirely!
• You're experienced across the breadth of operations, marketing, and product.
• You have a clear point of view on how work should get done and you're comfortable driving cross-functional partners toward a structured process without coming across as a bureaucrat.
• You like ambiguity because it means you get to build the answer.
• You're analytical enough to model a business case but practical enough to know when a napkin math estimate will do.
• You've used AI to make yourself faster at everything you do, and you know enough about what modern software can do to ask the right questions of the tech team — even if you're not writing production code yourself.
• You're broadly competent across functions and impatient with meetings that don't move toward a decision.

What You'll Be Doing

• Owning the end-to-end build of zero-to-one initiatives — you'll take new product pilots and iterations from idea to launch, running the costing, lead time, pricing, and go-to-market work yourself
• Installing project discipline across leadership initiatives — making sure business cases get built before things ship, decisions get documented, owners are clear, and cross-functional partners actually follow through
• Acting as the business-case clearinghouse — when a department head has a half-baked idea for a new product, program, or team, you're the person they go to to pressure-test it and turn it into something leadership can say yes or no to
• Supporting the VP Finance on FP&A for new products — revenue projections, cost structures, break-even and sensitivity analysis (you won't own FP&A, but you'll be the analyst on new-product models)
• Designing and standing up scorecards and dashboards — starting with content performance and expanding from there
• Being the architect when we spin up a new team or department — scoping responsibilities, doing light internal org design, and handing off to the incoming lead
• Unblocking the COO so they're not the bottleneck on every cross-functional project.

How Your Success Will Be Measured

• Value Delivery Rate (primary) — % of key thrust initiatives hit their defined success criteria each quarter (revenue, efficiency, or engagement)
• Execution Coverage — % of key initiatives with defined scope, owner, timeline, success criteria, and active tracking + reporting in place
• Efficiency Impact — measured improvement in unit economics or operational efficiency from the initiatives you support each quarter (margin %, cost per output, time saved per workflow)
• Supporting indicators — # of business cases delivered per quarter, forecast accuracy on initiatives (revenue, cost, timeline variance vs. plan), 2–3 key initiatives supported per quarter, leadership confidence in initiative readiness, and post-launch review completion rate

Your Skillset Includes

• Experience in program management, product management, business operations, or strategy-and-ops roles — ideally in a smaller or scale-stage business rather than a big corporate
• A project/program discipline background — you know how to run a structured delivery cadence and keep peers aligned and on-track without relying on direct authority.
• Solid business modeling skills — revenue, cost, and margin work