Strategic Solutions Engineer, APAC

About the role:

As a Strategic Solutions Engineer you will partner with a Sales Director to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as liaison between sales, the customer and Cresta’s technical teams.

Responsibilities:

• Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
• Partner with the Sales Directors to discover and understand the prospect's situation and the challenges that they are experiencing
• Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
• Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
• Drive adoption during proof of values by training individual managers and users on the Cresta solution
• Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
• Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
• Run ROI workshops to translate our solution into a financial business case proposal
• Provide feedback to product management about the successes and failures in the field

Qualifications We Value:

• 7+ years of experience in a customer facing role, and 1-3 years of experience in a technical pre-sales role selling to large enterprises
• Hands on experience of working with Conversational AI
• Highly organized
• Impeccable work ethic
• Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
• Energy, enthusiasm and thoughtfulness in everything you doLearn new technology quickly and find it easy to explain technological solutions in terms of business value
• Natural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closure
• Knowledge of contact center technologies a plus
• You embody our core Operating Principles

Perks & Benefits:

• We offer Crest