Strategic Sales Manager

About the Role

Are you a dynamic leader who brings out the best in others while delivering legal solutions that truly matter?

Do you have the strategic vision to turn inbound leads into loyal clients, blending coaching, accountability, and systemized follow-up to create a high-performing intake and consultation team?

Can you manage and inspire a growing team while aligning daily sales performance with the broader goals of a mission-driven immigration law firm?

Is your approach to sales leadership grounded in integrity, empathy, and a relentless drive for excellence?

Final question: When faced with a challenge, do you get excited or run away?

About the Company

At Serving Immigrants, our mission is to provide compassionate, expert immigration legal services to clients across the United States. Led by Managing Attorney Magdalena Cuprys, we serve individuals, families, and businesses in areas including family-based petitions, business immigration, asylum, and humanitarian relief. With multiple offices and a fully bilingual team, our firm is built on the belief that everyone deserves a fair shot at building their future, regardless of background or circumstance.

We are growing fast, with a high volume of leads generated daily through our marketing efforts. Yet, without consistent leadership in intake and consultation, potential clients sometimes fall through the cracks. That’s where you come in. As our new Strategic Sales Manager, you’ll take the lead in building a high-accountability, high-conversion intake department. You’ll channel the team’s passion into purpose by building the systems, strategy, and structure they need to succeed.

What You'll Do

• Intake & Consultation Team Leadership: Lead and manage a team of 11+ intake and consultation specialists. Set clear daily expectations, run team huddles, monitor call performance, and conduct weekly coaching sessions to maintain focus, motivation, and accountability.
• Sales Strategy & KPI Management: Develop and implement structured sales processes, call scripts, and follow-up protocols. Track key performance metrics, including call volume, consultation bookings, show rates, conversion percentages, and follow-up success rates.
• Training & Coaching: Provide consistent one-on-one and group coaching to enhance team members’ sales skills, including objection handling, tone, urgency, and empathy. Create a culture of continuous learning and improvement to increase conversion rates.
• Lead Management & Coordination: Collaborate with the marketing department to ensure a steady and quality flow of leads. Manage distribution, response times, and follow-up sequences to ensure no opportunity is missed.
• Reporting & Analysis: Track and report on key metrics to leadership, using data to drive decisions and optimize the sales process.