Strategic Program Manager

About us:

Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We’re committed to building and delivering more inclusive, transparent, and frictionless financial products.

Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented tomorrow. As a member of our team, your voice and creativity matter—and they can directly impact our products, company, and culture.

We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.

Come join our team as we develop new ways to improve the lives of working Americans.

About the role:

As a Strategic Program Manager at Branch, you will lead and deliver on strategic internal initiatives, manage onboarding and ongoing operational initiatives for some of our most strategic customers and partners. You will act as the subject matter expert of the relationship, be the go-to technical advisor for customers, and collaborate with various stakeholders to deliver world-class solutions and experiences. The right candidate will have experience leading enterprise-level engagements, managing the work of cross-functional project teams, and solving a variety of complex technical and operational problems.

Responsibilities include, but are not limited to:

• Client Relationship Management for Design Partners: Lead the client-facing aspects of product launches for design partners. Act as the customer’s primary point of contact, serve as project manager, fostering collaboration between clients and internal teams to bring new features or products to market
• Project Management for Partner Integrations: Oversee the technical and operational aspects of partner integrations, ensuring smooth and timely project execution, and support the enablement of internal teams in collaboration with the Partner Management team.
• SOW Approval: Responsible for the sign-off of custom SOWs created for integration customers. Consult with Solution Engineering on all new Statements of Work
• Liaison Between Product and Customer Success Teams: Serve as the bridge between Customer Success and Product teams. Ensure that Customer Success is equipped with the necessary training, resources, and tools to support new product launches and updates
• Process Optimization and Enablement: Develop and refine processes for onboarding, customer feedback loops, and internal playbooks, enhancing scalability and efficiency across the team
• Manage the overall project charter, collaborating with various stakeholders from Sales, Account Management, Marketing, Product, Engineering, Success, Risk, and Support to deliver world class solutions and experiences
• Maintain highly organized and comprehensive internal and external documentation
• Provide regular project status updates and reports to internal and external stakeholders