Strategic Partnership Manager
About the role
Strategic Partnership Manager
We are looking for a hands-on Strategic Partnership Manager to own and grow our referral partner channel from the ground up. This role is the engine behind day-to-day partner relationships — keeping accounts healthy, optimizing the processes that drive referral volume, and overseeing the programs that make our partnership channel a competitive advantage in small business lending.
You’ll work closely with partners who refer small business clients to us for lending solutions, so a deep understanding of referral and affiliate program mechanics is a major plus. Experience in financial services — especially small business lending — is strongly preferred. If you’ve built or operated within a referral network in the lending space, you’ll feel right at home.
What you will do:
Account Management & Day-to-Day Partner Operations
- Serve as the primary point of contact for a dedicated portfolio of strategic and referral partners.
- Own the full partner lifecycle: onboarding, activation, ramp-up, and ongoing retention.
- Establish consistent engagement routines and proactive touchpoints to drive partner loyalty and production.
- Resolve partner issues quickly and decisively, positioning the company as the preferred, easiest-to-work-with lending partner.
- Maintain a pulse on each account’s health, fl