Strategic Partner Manager (East)

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Candidates must reside in one of the following locations to be eligible for this position: North Carolina, South Carolina, Virginia, West Virginia, Kentucky, Tennessee, or Washington, D.C.

Nextiva helps businesses create exceptional customer experiences and build deeper, more meaningful relationships for growth through our unified customer experience management platform and commitment to Amazing Service®.

We are seeking a Strategic Partner Manager to drive growth across our strategic partner ecosystem focused on our AI-powered customer engagement CX, CCaaS, UCaaS, and solutions.

This role is responsible for growing revenue through existing strategic partner relationships while also recruiting and enabling new partners within an assigned geography. The ideal candidate understands the partner channel deeply, has established relationships across the UCaaS/CCaaS ecosystem, and thrives in a fast-paced, highly collaborative environment.

Key Responsibilities:

• Support and grow existing CX-focused partners within an assigned territory.
• Recruit, onboard, and activate new strategic partners aligned to Nextiva’s go-to-market strategy.
• Build collaborative business plans with partners outlining revenue targets, enablement activities, and growth initiatives.
• Drive partner engagement through regular meetings, QBRs, enablement, and joint account strategy.
• Partner closely with Sales, Marketing, Channel Operations, Solutions Consulting, and leadership teams to accelerate pipeline and bookings.
• Maintain accurate forecasting and pipeline visibility through Salesforce and internal reporting tools.
• Analyze partner performance using dashboards, reporting, and business intelligence tools such as Power BI.
• Represent Nextiva at partner events, customer meetings, and industry engagements.
• Serve as a trusted advisor to partners while advocating internally for partner success.

Qualifications:

• 5+ years of experience in channel sales, partner management, or strategic alliances within UCaaS, CCaaS, CX, contact center, or AI-powered communications technology.
• Proven experience managing and growing strategic partner relationships.
• Strong understanding of the technology advisor/TSD ecosystem.
• Existing relationships with key channel organizations and partners within the UCaaS/CCaaS space.
• Experience working cross-functionally with sales, marketing, operations, and enablement teams.
• Strong forecasting, pipeline management, and organizational skills.
• Experience using Salesforce and business reporting tools.
• Experience using AI-enabled productivity tools such as Microsoft Copilot or similar technologies to improve communication efficiency and workflow management.
• Ability to understand and articulate how AI and automation improve customer experience, operational efficiency, and partner outcomes.
• Curiosity and openness toward emerging AI workflows, automation, and analytics.