Strategic Growth Manager

Accountabilities

• • Build and strengthen long-term relationships with automotive dealership accounts through tailored consulting engagements and personalized support.
  • Help clients improve profitability and operational performance by maximizing the adoption and effective use of SaaS solutions.
  • Identify and develop new consulting opportunities by understanding customer needs and connecting them with relevant service offerings.
  • Analyze customer and business data to generate actionable insights and recommendations for dealership clients and internal stakeholders.
  • Provide on-site consulting, implementation support, and guidance, with travel required for up to 75% of the role.
  • Deliver training sessions and presentations to dealership teams and other audiences, adapting content to different levels of technical and business knowledge.
  • Manage and resolve moderate to complex customer requests and challenges while maintaining a strong focus on customer success.
  • Collaborate with internal teams to share knowledge, coordinate initiatives, and contribute to a strong team-oriented culture.
  • Execute departmental and organizational initiatives accurately and within expected timelines.
  • Maintain a high standard of professionalism, accountability, and ethical conduct across all customer and internal interactions.
  • Monitor and achieve individual and team KPIs while proactively identifying additional opportunities to contribute to business growth.

  Requirements

  • Bachelor’s degree or equivalent professional experience.
  • Strong experience within the automotive dealership industry is highly preferred.
  • 3+ years of experience working directly with SaaS accounts, ideally within the automotive dealership sector.
  • At least 1 year of experience working with SaaS products, preferably solutions used by automotive dealerships.
  • Strong understanding of customer success, account management, consulting, product adoption, and revenue growth principles.
  • Proficiency with Microsoft Office Suite; familiarity with automotive or industry-specific software is an advantage.
  • Demonstrated ability to conduct effective training sessions and presentations for both small and large groups.
  • Excellent verbal and written communication skills, with confidence engaging customers by phone, virtually, and in person.
  • Strong analytical capabilities and the ability to use data to identify opportunities and develop actionable recommendations.
  • High level of personal accountability, initiative, and ownership, with a proactive approach to solving customer and business challenges.
  • Strong organizational and time-management skills, particularly the ability to manage multiple accounts, priorities, and initiatives.
  • Willingness and ability to travel extensively, including up to 75% of the time, to support dealership customers.

  Benefits

  • Flexible remote work: Virtual positions available across Ontario, Nova Scotia, and British Columbia.
  • Career development: Opportunity to grow professionally within an innovative automotive technology and SaaS environment.
  • Collaborative culture: Work closely with cross-functional teams and customer-facing professionals in a collaborative, team-oriented environment.
  • Client impact: Directly influence dealership performance, profitability, technology adoption, and customer success.
  • Professional exposure: Gain broad experience across consulting, SaaS, automotive technology, analytics, training, and strategic account growth.
  • Growth opportunities: Exposure to evolving automotive technology and data-driven solutions in a global business environment.
  • Equal opportunity workplace: A commitment to fair employment practices and an inclusive professional environment.