Strategic Customer Success Manager, SEA

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. As a Strategic CSM at Jamf, you own the success and retention of Jamf’s most complex and high-value accounts. You act as a trusted advisor to executive stakeholders, driving measurable business outcomes through strategic planning, adoption, and renewal ownership.

In this role, you operate in highly complex customer environments that require strong judgment, executive-level communication, and the ability to navigate ambiguity. You balance strategic planning with hands-on execution, working across multiple stakeholder groups to sustain alignment, momentum, and long-term value realization. This role emphasizes strategic depth, executive alignment, and governance across complex enterprise environments.

What you can expect to do in this role:

• Own a portfolio of strategic enterprise accounts with global complexity.
• Lead executive business reviews and strategic planning aligned to customer outcomes.
• Drive adoption and maturity of Jamf solutions across large-scale deployments.
• Own renewal cycle for CS-owned strategic accounts, including forecasting, negotiation, and closure.
• Partner with Sales and Technical counterparts to identify growth opportunities and execute expansion strategies.
• Act as a thought leader, influencing Jamf’s product roadmap and success programs.
• As a Jamf employee you will be expected to travel between 20% - 40% to attend events specific to your role including international travel.

What we are looking for:

• 4 year / Bachelor's Degree (Preferred)
• A combination of relevant experience and education may be considered
• Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200) (Preferred)
• 5+ years in Customer Success or Account Management within a SaaS environment. (Required)
• Proven experience managing strategic enterprise accounts with global complexity. (Required)
• Expertise in Apple ecosystems and enterprise IT workflows (Required)
• Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
• Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)

Security and Privacy Requirement:

• Participation in ongoing security training is mandatory.
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
• Acknowledging the Jamf Code of Conduct, where applicable security.