Strategic Accounts Officer

Accountabilities:

• • Own and deliver sales targets for assigned accounts and territory, driving both revenue growth and distribution performance.
  • Grow and maintain market share across priority product categories in chain accounts and standalone stores.
  • Manage Customer Service Provider (CSP) operations and ensure agreed targets and service standards are consistently achieved.
  • Build, develop, and maintain strong relationships with key customers and retail partners.
  • Drive high standards of in-store execution, including shelf availability, visibility, merchandising, and Perfect Store performance.
  • Ensure effective implementation of point-of-purchase objectives and agreed store execution standards.
  • Introduce and monitor store procedures to improve operational consistency and customer experience.
  • Drive speed-to-shelf for new product launches and generate repeat orders through effective follow-up and account management.
  • Ensure promotional offers are implemented effectively and monitored across the assigned customer base.
  • Coordinate with accounts to gather information on new store openings and track organic growth opportunities within the territory.
  • Monitor the performance of third-party field employees and support effective execution through appropriate coordination and follow-up.
  • Gather relevant sales, customer, and market data and provide accurate, timely reporting to stakeholders.
  • Monitor competitor activity and provide actionable field intelligence to central teams.
  • Share customer and market insights with the Customer Marketing team to support targeted micro-marketing plans.
  • Use strong selling, negotiation, anticipation, objection-handling, and problem-solving skills to overcome commercial barriers and secure business outcomes.

  Requirements:

  • Demonstrated experience in sales, account management, territory management, retail, FMCG, consumer products, or a related commercial environment.
  • Strong understanding of sales and distribution principles, with the ability to manage targets across multiple accounts and geographic areas.
  • Proven ability to build and maintain productive relationships with customers, retailers, and other commercial stakeholders.
  • Strong selling and negotiation capabilities, including the ability to anticipate customer needs and confidently address objections and barriers to purchase.
  • Commercially minded and results-oriented, with a strong focus on achieving sales, distribution, market-share, and execution objectives.
  • Strong field execution skills, with an understanding of merchandising, shelf health, promotions, product launches, and retail operations.
  • Good analytical and reporting abilities, with the capacity to gather market data, identify trends, and translate field intelligence into actionable insights.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across customers, field teams, marketing functions, and central stakeholders.
  • Ability to work independently, manage an assigned territory, prioritize competing activities, and maintain consistent execution.
  • Strong problem-solving skills and the ability to respond proactively to changing market and customer requirements.
  • Willingness to work in a field-oriented role with regular travel across the assigned territory.

  Benefits:

  • Full-time opportunity with a leading global consumer-focused organization.
  • Field-based role offering significant ownership of an assigned territory and customer portfolio.
  • Opportunity to directly influence sales growth, distribution, market share, and retail execution.
  • Exposure to strategic account management, customer marketing, sales operations, and market intelligence.
  • Opportunities to develop commercial, negotiation, relationship-management, and leadership capabilities.
  • Collaborative environment with access to experienced business leaders, colleagues, and cross-functional teams.
  • Opportunity to contribute ideas, challenge existing processes, and support initiatives that create measurable business impact.
  • Professional growth and learning opportunities within a purpose-driven, globally connected organization.
  • Remote/field-based working arrangement associated with the Chennai Regional Office and territory responsibilities.