Strategic Account Manager - MENA

Accountabilities

• • Serve as the primary point of contact for a portfolio of strategic customers, managing both day-to-day needs and long-term opportunities while maximizing customer ROI.
  • Develop a strong understanding of the product, technology, and strategic direction, communicating complex concepts clearly and effectively to customer stakeholders.
  • Translate technical, product, fraud, and compliance challenges into practical solutions and coordinate resolution processes across internal and external teams.
  • Advise customers on fraud, payments, compliance, and risk-management best practices, helping them address emerging challenges and improve operational outcomes.
  • Define, monitor, analyze, and communicate customer KPIs, using data and insights to demonstrate value and identify areas for improvement.
  • Provide strategic analysis and critical thinking to support customer expansion plans and identify opportunities for deeper adoption of products and services.
  • Collaborate with risk analytics teams to identify new fraud typologies, develop proactive solutions, and communicate relevant findings and recommendations to customers.
  • Coordinate multiple stakeholders and initiatives, ensuring projects remain aligned with customer priorities, business objectives, and expected outcomes.

  Requirements

  • 7+ years of experience in Account Management, Customer Success, Risk Management, Solutions Architecture, or a comparable customer-facing function within B2B SaaS.
  • Strong understanding of API-based customer integrations and the ability to communicate effectively about technical products and workflows.
  • Professional experience in fraud, payments, compliance, fintech, AML/KYC, or related financial technology domains; banking experience is highly preferred.
  • Proven experience working directly with customers, including presenting to and influencing a range of technical, operational, and executive stakeholders.
  • Excellent analytical and numerical skills, with the ability to interpret business intelligence data, identify meaningful trends, and turn findings into actionable recommendations.
  • Strong project management and organizational abilities, with the capacity to synthesize diverse inputs and balance competing stakeholder priorities.
  • Ability to simplify complex strategies, technologies, and business problems into clear processes and measurable outcomes.
  • Exceptional communication, presentation, relationship-building, and collaboration skills.
  • A proactive, improvement-oriented mindset with strong ownership and a genuine focus on helping customers become more efficient and successful.

  Benefits

  • Competitive cash compensation combined with equity and bonus opportunities.
  • Estimated base salary of AED 395K–AED 465K, depending on location, qualifications, experience, and interview performance.
  • Remote-first flexibility with the ability to work from home or another productive location.
  • Flexible paid time off and a year-end break.
  • Health, dental, and vision coverage for employees and dependents where applicable in the US and Canada.
  • 4% 401(k) / RRSP matching for eligible US and Canada employees.
  • MacBook Pro provided for work.
  • One-time home-office setup stipend covering items such as a desk, chair, or monitor.
  • Monthly meal stipend and social meet-up stipend.
  • Annual health and wellness stipend.
  • Annual learning and professional development stipend.
  • Opportunity to work alongside experienced professionals within a globally distributed team and fast-growing technology environment.