Strategic Account Manager

Responsibilities

Renewals & Revenue Retention

• Own the full renewal cycle for an assigned portfolio of accounts, ensuring on-time, successful contract renewals.
• Proactively identify renewal risks and develop mitigation strategies to protect and grow recurring revenue.
• Track and manage renewal pipelines with discipline and accuracy, providing reliable forecasts to leadership.
• Partner with Customer Success to ensure clients are achieving measurable outcomes ahead of renewal conversations.
• Negotiate contract terms and pricing to maximize both client satisfaction and Cayuse’s revenue retention.

Upsell & Expansion

• Identify and pursue upsell and cross-sell opportunities within the defined existing client base, aligning Cayuse’s expanded platform to client needs.
• Build and manage an active expansion pipeline, progressing opportunities from discovery through close.
• Develop compelling business cases and ROI narratives that justify expanded investment in Cayuse’s solutions.
• Collaborate with Product and Marketing to understand new capabilities and translate them into client value propositions.