Strategic Account Executive

About the job

This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on Southern Europe. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and GP growth, as well as sourcing net new opportunities within a set of accounts.

Responsibilities

• Servicing the fastest growing customers in the region.
• Growing our revenue and gross profit share of wallet within your key account list.
• Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.
• Maintaining the highest levels of customer satisfaction.
• Create pricing proposals, negotiating terms and managing the contract process.
• Selling solutions to a technical and business audience.
• Building trust and mutual respect with technical customers and peers.
• Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Balancing challenging priorities and handling multiple projects/deals at the same time.

Qualifications

Required:

• 6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.
• History of working with accounts ranging from large multinational enterprise customers to SMB.
• Demonstrated success by achieving quota on a consistent basis.
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.
• A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence.
• Fluent in one of the following languages: French, Italian or Spanish

Desired:

• Ideally, you also have experience selling both to a business and technical audience.