Staff Technical Program Manager, Community Support Engineering

The Community You Will Join

Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) for the Community Support Engineering (CSE) team.

This person will partner with our CSE engineering, ops and product teams to build/enhance decision making across multiple areas in Airbnb. They will partner closely with the engineering leaders in CSE on processes, strategy and execution.

The team is looking for a person with the technical background, who understands the problem space, will drive requirements, leverage and apply their expertise to solve strategic problems at Airbnb.

The Difference You Will Make

If you strive to improve productivity, have a strong analytical approach to problems, and love the challenge of building new organizational capabilities, this is the role for you.

TPMs at Airbnb work on a variety of complex projects/programs that touch multiple product surfaces, services, functions and teams, and hence are required to keep the big picture in focus while being able to dive into the details, working through unique challenges. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”. This includes managing project schedules, identifying risks, discussing the technical trade-offs with engineers, and maintaining clear communications across multiple stakeholder groups across the organization. They make work repeatable by creating and improving processes where applicable. In short, they get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They're good at building relationships, motivating others with vision, and persuading with data.

A Typical Day

• Develop a portfolio view of CSE programs’ scope and objectives. Collaborate with stakeholders to ensure technical feasibility and drive projects end-to-end. Provide leaders with sufficient visibility into execution status, issues, and decisions.
• Lead planning, execution, and delivery of large cross-functional initiatives aimed at increasing the productivity of our technical teams.
• Enable the teams to deliver against the roadmap at all stages of the project lifecycle by identifying technical dependencies, and aligning with stakeholders on how to manage dependencies which could impact the success of the programs for quarterly/half-yearly/bi-annual release planning, resourcing and managing ongoing risk escalation/mitigation which could impact the success of the programs.
• Manage effective communications to leadership and across teams on key decisions, status, and risks to ensure accountability and timeline management.
• Define and align on success criteria with relevant stakeholders. Regularly assess risks and identify ways to mitigate them.
• Partner with developer teams to develop and enforce high quality internal documentation.
• Collaborate with leadership to implement best practices and processes.