Staff Solutions Architect, Contract LifeCycle Management
About the role
See yourself at Twilio
Join the team as Twilio’s next Staff Solutions Architect, Contract LifeCycle Management.
About the job
We are seeking an experienced Solution Architect to build future proof next generation Q2C platforms and manage solution design for the GTMA Contract Lifecycle team and sit under the GTM Solution Architecture and Design team. This role sits at the intersection of Solution architect, User Journey mapping, Data Mapping, Integration Patterns, Salesforce platform administration and GTM technology operations.
The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Quote-to-Cash workflows.
This leader will partner closely with the Sales Operations, GTMA Systems,GTMA Product team, Twilio Engineering team, Integration engineering team, Zuora and MDM teams.
Responsibilities
- Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies for the Contract life cycle management team.
- Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes.
- Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen.
- Lead projects end to end to improve the way our Go-To-Market and internal teams track and manage CPQ/CLM product, in partnership with the product owner and product manager.
- Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience.
- Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen.
- Provide ongoing roadmap design and ownership in combination with the product owner and product manager.
- Be an advocate for technology best practices and be a stakeholder representing technology.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new!