Staff Software Engineer (L4)

About the job

Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio's Customer Support organization operates through AI-powered tools and agentic products.

We are looking for Full-Stack Engineers who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences. This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal.

Joining this team means building production grade, full-stack AI applications. You won’t just be wrapping APIs; you will be engineering the entire lifecycle of agentic applications.

As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products. Your role is to bridge the gap between bleeding-edge AI research and robust, full-stack production systems.

Responsibilities

• Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance.
• Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience.
• Serve as developer leader in distributed systems, data technologies, with strong software engineering skills.
• Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.
• Mentor and elevate a team of high-performing engineers. You don’t just write great code; you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops.
• Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient solutions.