Staff Service Designer

About the role:

As a Staff Service Designer at Code for America, you will play a critical role in transforming public services by designing end-to-end experiences that meet real human needs. You'll lead service design efforts across multiple projects focused on improving complex government systems. You will work within cross-functional teams to map current and future states, co-create solutions with partners, and drive systemic change that improves outcomes for millions. In this role, you’ll also mentor junior designers, shape strategy with internal and external stakeholders, and champion human-centered design best practices across the organization.

This role will report to the Design Manager and is expected to travel no more than 10% of the time.

In this position you will:

• Design Process
  • Independently lead service design execution across multiple large and complex projects or workstreams as an individual contributor.
  • Demonstrate strong analytical and creative thinking on how to improve the end-to-end, front-to-back, and multi-modal user experience across your assigned product, project, or portfolio.
  • Understand the relevant policies, infrastructure, technology, and system constraints that affect the experience within a given government service.