Staff Product Manager, Member Experience

About Clover Health

Clover Health is transforming healthcare by building member-first technology that helps people stay healthier and live better lives. Our member experience, whether through phone, text, email, or the web, is how members interact with our clinical programs and services every day.

About the Role

This is a senior individual-contributor Staff Product Manager role. You'll operate autonomously to set direction for a cross-functional team, and influence the broader organization by example. You will be expected to ideate key metrics, form hypotheses and strategies, and execute to drive measurable member and business outcomes. As a Staff PM, you will model outcome-driven product leadership and help raise the bar for product, design, engineering, analytics, and operations partners.

Key Responsibilities

• Own the product strategy and execution for member engagement and building member trust
• Assume ultimate accountability for your team's outcomes, articulate a clear vision and strategy for member experience and trust, align leadership and stakeholders, define and implement rigorous metrics to assess progress
• Proactively identify and champion strategic initiatives that optimize member trust, activation, and retention while driving business value and operational efficiency
• Serve as the team's subject matter expert on member engagement: deeply understand member needs, member-provider touchpoints, vendor landscapes, and regulatory constraints
• Run a highly effective, outcome-driven team by autonomously aligning teams around outcomes, removing or escalating blockers, launching, measuring, and iterating
• Facilitate technical and architecture conversations related to web/mobile stacks, messaging/SMS gateways, identity & authentication, and API-driven integrations
• Own instrumentation, experimentation, and measurement by partnering with analytics to design A/B tests and guide product tradeoffs
• Collaborate with engineers, analysts, security/compliance, operations teams, and executive leadership

Focus Areas

You will improve member outcomes and business KPIs by:

• Removing friction from enrollment through ongoing engagement
• Building or integrating AI/ML-backed experiences that increase personalization and trust
• Delivering messaging and concierge systems that surface the right information to members and care teams
• Modernizing identity, auth, and vendor integrations to reduce operational risk and improve quality of service and care