Staff Operations Engineer

Accountabilities:

• • Own and continuously evolve architecture within a defined infrastructure domain, ensuring systems remain scalable, reliable, secure, and aligned with technical standards.
  • Design, implement, and support production infrastructure spanning multiple teams, environments, and locations.
  • Establish and promote reusable engineering patterns, operational standards, and best practices across the infrastructure domain.
  • Contribute to medium- and long-term technical strategy, typically covering a 6–18 month planning horizon.
  • Lead complex, ambiguous, and high-impact infrastructure initiatives from problem definition through implementation and delivery.
  • Drive migrations, re-architectures, performance improvements, reliability initiatives, and other major infrastructure transformations.
  • Remain hands-on with critical systems and actively contribute to implementation rather than focusing solely on architectural design.
  • Collaborate across IT, SRE, Security, and Service Owner teams to align technical decisions and ensure clean integration across office, data center, and cloud environments.
  • Improve system reliability through effective monitoring, alerting, operational design, capacity planning, and service-level practices.
  • Help define and maintain appropriate SLIs and SLOs and participate in root cause analysis for complex incidents.
  • Reduce operational toil by developing automation, improving systems, and introducing repeatable approaches to infrastructure management.
  • Design and support core infrastructure components including compute, DNS, networking, identity, and related services.
  • Apply deep expertise in at least one infrastructure area while maintaining broad knowledge across adjacent systems and technologies.
  • Build and improve automation through scripting and Infrastructure as Code and contribute to internal tooling and platform enhancements.
  • Mentor engineers, provide technical guidance, participate in design reviews, and raise engineering quality through knowledge sharing.
  • Maintain clear system documentation, architecture diagrams, operational runbooks, and other resources that enable teams to operate infrastructure effectively.
  • Serve as a trusted technical resource within the assigned domain and help drive alignment through influence and collaboration.

  Requirements:

  • 6+ years of professional experience in systems engineering, infrastructure engineering, or a closely related technical field.
  • Strong experience designing, implementing, and operating production infrastructure at scale.
  • Hands-on expertise with VMware, Cisco UCS, application and network load balancers, and Linux/Unix operating systems.
  • Strong understanding of networking fundamentals, including DNS, TCP/IP, routing, firewalls, and data center environments.
  • Demonstrated ability to lead complex technical initiatives that span multiple teams and require coordination across different infrastructure environments.
  • Experience taking ownership of infrastructure systems or architecture within a defined technical domain.
  • Ability to solve loosely defined, high-impact problems and translate complex systems challenges into practical, implementable solutions.
  • Strong technical communication and collaboration skills, with the ability to influence decisions and build alignment without relying on formal authority.
  • Experience balancing deep technical expertise in one area with broad competency across adjacent infrastructure systems.
  • Strong hands-on engineering mindset, with a willingness to design, implement, troubleshoot, and improve critical systems directly.
  • Experience with Infrastructure as Code and configuration management tools such as Puppet, Ansible, or comparable technologies is preferred.
  • Proficiency in Python or other scripting languages for automation is preferred.
  • Familiarity with observability tools, monitoring, alerting, and modern reliability engineering practices.
  • Experience with containerization and contemporary platform engineering technologies is a plus.
  • Understanding of infrastructure security principles and secure systems design.
  • Experience administering GitHub Enterprise is a bonus, including user access management, organization and repository management, SSO/SCIM integration, and policy enforcement.
  • Strong mentoring, documentation, troubleshooting, and knowledge-sharing abilities.
  • Ability to work effectively in a distributed, cross-functional environment while maintaining ownership of critical technical outcomes.

  Benefits:

  • Competitive U.S. salary ranges based on location tier:
    • US Tier 1: $163,000–$218,000 USD.
    • US Tier 2: $150,000–$200,000 USD.
    • US Tier 3: $139,000–$185,000 USD.
    • Performance-based bonus opportunities for eligible employees.
    • Comprehensive medical, dental, and vision coverage.
    • Generous retirement contributions with 100% immediate vesting, regardless of employee contributions.
    • Quarterly company-wide wellness days.
    • Country-specific paid holidays plus a day off for your birthday.
    • One-time home office stipend to support a productive remote workspace.
    • Annual professional development budget.
    • Quarterly well-being stipend.
    • Substantial paid parental leave.
    • Employee referral bonus program.
    • Additional benefits such as life and AD&D insurance, disability coverage, and employee assistance programs, subject to applicable location.
    • Remote-friendly work environment.
    • Opportunity to influence infrastructure architecture and reliability across a broad technical organization.
    • Significant scope for technical leadership, mentorship, and cross-team impact.