Staff Content Designer

Accountabilities

• • Establish and own the product content standard, including voice, terminology, language patterns, and guidance for recurring experiences such as prompts, errors, empty states, permissions, billing, and settings.
  • Embed content standards into the design system, reusable components, internal tools, and workflows so teams can consistently produce high-quality product experiences.
  • Review and improve product writing across the organization, providing practical feedback that strengthens the content judgment and capabilities of non-design partners and fellow writers.
  • Develop and lead the overall content strategy, influencing product direction from problem definition through execution rather than focusing solely on copy refinement at the end of the process.
  • Independently take content-led features from concept to launch, including feature onboarding, in-product education, and key value-proposition moments.
  • Act as the design owner for content-led experiences, using Figma or AI-powered/agentic tools to design, iterate, and drive work through implementation without relying on a dedicated product designer.
  • Collaborate across Marketing, Customer Experience, Product, Engineering, and other teams to ensure messaging remains consistent throughout the customer journey.

  Requirements

  • Strong portfolio demonstrating product content design work, including at least two detailed examples that explain the problem, reasoning, alternatives considered, and outcomes after launch.
  • Experience working on complex products at meaningful scale, with an emphasis on strategic judgment and measurable impact rather than visual polish alone.
  • Demonstrated ability to take a content-led feature from problem definition through shipped experience independently, including designing in Figma or building with AI-powered/agentic tools.
  • Experience creating content standards, systems, frameworks, or guidelines that have been adopted and used effectively by other teams.
  • Ability to provide thoughtful, constructive feedback to stakeholders outside design and to collaborate with other writers as a peer.
  • Strong product thinking and the ability to determine what a product should communicate, when it should communicate it, and how much information users need.
  • Excellent written and verbal English communication skills, with the ability to collaborate effectively with colleagues, stakeholders, and customers.
  • Startup or small-team experience is a plus, particularly in environments that require high ownership and rapid execution.
  • Experience designing content for AI tools or conversational interfaces is highly valued.
  • Experience spanning product, marketing, support, or knowledge content, as well as consumer-facing products, is a plus.
  • A college degree is not required; demonstrated expertise, judgment, and relevant experience are valued more highly.

  Benefits

  • Opportunity to become the first content designer and establish the content design discipline, standards, and systems from the ground up.
  • High degree of ownership and autonomy, with direct influence over product direction and user experience.
  • Fully remote-friendly environment with the flexibility to work from locations outside the United States.
  • Opportunity to work on an AI-powered product at the forefront of software development and digital creation.
  • Fast-moving, globally distributed, and highly collaborative team environment.
  • Significant exposure to product strategy, design systems, AI tools, and cross-functional product development.
  • Opportunity to shape experiences used by a broad and growing developer and creator audience.
  • Inclusive approach to hiring that does not require candidates to meet every listed qualification.