Sr Technical Services Analyst

About Solventum

Solventum is a healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. We enable better, smarter, safer healthcare through breakthrough solutions at the intersection of health, material and data science.

The Role

As a Key Accounts Support, Sr Technical Services Analyst, you will collaborate with innovative and diverse people around the world to make an impact in technical support and customer success.

Key Responsibilities

• Provide technical support to ensure seamless operation of Solventum software and interfaces, reducing system downtime and improving client satisfaction
• Assist customers with troubleshooting software applications, interfaces, and system configurations
• Conduct system health checks and identify opportunities to enhance efficiency
• Manage escalations and collaborate with senior resources and development teams to resolve complex technical issues
• Work closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes
• Identify opportunities to enhance workflows and improve support efficiency
• Manage projects and operational reporting activities between Key Account Support internal team and Product Development
• Support process improvements by documenting troubleshooting steps, solutions, and best practices