Sr. Technical Service Specialist

Key Responsibilities

• Lead field startup/commissioning activities including the development of commissioning plans and providing onsite support to ensure all Edged Infrastructure products and systems are commissioned according to compliance, safety, and customer requirements.
• Provide support to the product development, engineering, and factory testing teams to ensure all Edged Infrastructure products are tested according to compliance, safety, and customer requirements.
• Provide remote or onsite expert level technical support to the Operations Field Service Technicians on all Edged Infrastructure products and systems.
• Lead technical support training activities including the development of product and safety training aids and curriculum to ensure the Operations Field Service Technicians are certified to startup, commission, repair, and maintain all Edged Infrastructure products and systems.
• Lead root-cause analysis (RCA) and corrective action initiatives.
• Support service process enhancements, workflow optimization, and new service tools.
• Support development of product job aids, work instructions, and technical bulletins.
• Travel requirement up to 85% of the time.

Skills & Requirements

Education / Experience

• Bachelor’s degree in engineering, or equivalent work experience.
• Hands-on experience with diagnostics, testing equipment, and service tools.
• +10 years of experience in the Microgrid Industry including engineering, field service, commissioning, or technical support areas with a focus on Power Generation, Switchgear, and/or Battery Systems.

Specific Skills / Abilities

• Expert in electrical and mechanical schematic interpretation and understanding.
• Expert in AC/DC Electrical Theory.
• Expert in switchgear controls, battery, or Power Generation troubleshooting and repairs.
• Expert in switchgear controls, battery, or Power Generation controls and programming.
• NFPA 70E and certification.
• Proficient in Microsoft Word, PowerPoint, and Excel.
• Strong analytical and problem-solving skills.
• Ability to work independently and in cross-functional teams.
• Demonstrates the ability to effectively communicate professionally and clearly.
• Demonstrates the ability to comply with all safety requirements and regulations.

Great Place to Work

A fast-paced, entrepreneurial culture focused on innovation.
A flexible, autonomous work environment.
A culture of respect, learning, and excellence.
Experienced, highly talented experts as team peers.
Growth and travel opportunities.
A team of change-makers having a significant impact on people and the planet.