Sr. Technical Product Manager

We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by over 13,000 brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

The team

The Route Product team plays a pivotal role at Route, creating the strategy and roadmaps that empower our Engineering teams to build innovative products for our merchants and consumers. Each product manager collaborates closely with partners across the entire business, which allows this team to continually dive deep into the data, feedback, and technology that drives our product suite at Route.

The opportunity

As a Technical Product Manager at Route, you will help shape the backend technology that powers our core platform and supports products including Protect, Track, Returns, Engage, and more. In this role, you’ll lead a newly formed team focused on building scalable, reliable foundational systems that enable teams across the organization to move faster and deliver better customer experiences.

You’ll partner closely with engineering leadership and cross-functional stakeholders to define technical priorities, influence roadmap direction, and drive architectural decisions with broad organizational impact. From reliability and scalability to security, compliance, and platform enablement, you’ll help guide the evolution of systems that are critical to Route’s continued growth.

This is a backend-focused TPM role with meaningful technical influence and wide cross-functional exposure. You’ll thrive in this role if you enjoy engaging in technical discussions, navigating complex tradeoffs, collaborating across teams, and helping translate technical strategy into impactful execution in a fast-moving environment.

What you’ll do

• Own the team’s roadmap end-to-end across backend platform systems, APIs, and data infrastructure, balancing reliability, platform enablement, and new capability development.
• Partner closely with engineering leadership to shape architectural direction, including API design, schema governance, and event-driven system patterns.
• Drive prioritization across cross-functional platform requests, helping establish scalable, durable solutions rather than one-off implementations.
• Collaborate with data and analytics teams to support warehouse and infrastructure needs, including decisions around event structures, identifiers, and data em