Sr Technical Account Manager, Zephr

Role

Senior Technical Account Manager, Zephr

Location

Sofia, Bulgaria

Company Overview

At Zuora, we do Modern Business. We help companies subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. Through our leading expertise and multi-product suite, including Zuora Billing, Revenue, Collect, and Zephr, we help the world's most innovative companies monetize new business models, nurture subscriber relationships, and optimize digital experiences.

Zephr, Zuora's subscription experience platform, helps digital businesses create, personalize, and monetize subscriber journeys across websites, apps, identity flows, paywalls, and connected commerce experiences.

The Team & Role

We are looking for a Senior Technical Account Manager, Zephr to join our Technical Account Management team.

As a Senior Zephr TAM, you will act as a trusted technical advisor to strategic customers using Zephr to power digital subscription, registration, identity, entitlement, and paywall experiences. You will provide ongoing architecture guidance, best-practice recommendations, technical design reviews, and proactive advisory support to help customers increase value from their Zephr investment.

This is a senior, customer-facing role for someone who can combine deep Zephr product expertise, strong web technology knowledge, and commercial awareness. You will work with customer product, marketing, engineering, architecture, and operations teams to understand business objectives, assess technical design choices, identify risks, and recommend scalable paths forward.

You will also partner closely with Zuora Customer Success, Support, Product, Engineering, and Professional Services teams to ensure customers receive coordinated guidance and clear next steps.

This is a Sofia-based role with flexible work arrangements. The role requires availability across EMEA business hours and regular overlap with US-based stakeholders, customers, and internal teams.

What you'll do

• Serve as the senior technical advisor for Zephr customers, helping them optimize their implementation and align Zephr capabilities to business goals.
• Lead regular customer office hours, technical reviews, design discussions, roadmap alignment sessions, and executive-friendly technical readouts.
• Advise customers on Zephr architecture, configuration, identity flows, access rules, paywalls, registration journeys, personalization, and integrations.
• Review customer designs and implementation approaches to identify scalability, maintainability, performance, or operational risks.
• Guide customers on adoption of new Zephr and Billing capabilities that improve digital subscription growth, operational efficiency, and subscriber experience.
• Maintain or guide the creation of architecture documentation, implementation notes, runbooks, and technical decision records.
• Support troubleshooting of complex customer issues involving Zephr configuration, integrations, browser behavior, APIs, webhooks, and data flows.
• Partner with Support and Product teams to provide customer context, escalate issues appropriately, and advocate for product improvements.
• Translate customer business priorities into practical technical recommendations and phased action plans.
• Mentor and support internal teams by sharing Zephr best practices, reusable guidance, and customer implementation patterns.

Your experience

• 7+ years of experience in Technical Account Management, Solution Consulting, Technical Consulting, Solution Architecture, or a similar customer-facing technical role.
• Hands-on experience with Zephr preferred, including customer implementations, co