Sr Technical Account Manager - East

Accountabilities

• • Partner with Customer Success teams and customers to identify immediate and long-term priorities and establish appropriate technical engagement plans.
  • Manage technical milestones and deliverables, provide regular status updates, and proactively identify and mitigate risks or issues.
  • Maintain a centralized view of customers’ technical environments and contribute to account strategy alongside broader account teams.
  • Serve as a primary technical advisor to customers on platform architecture, deployment, expansion, operations, upgrades, security, data management, compute resources, MLOps, monitoring, and best practices.
  • Troubleshoot platform implementations within customer environments and provide hands-on technical guidance when required.
  • Advise customer technology leaders on companion technologies, architecture decisions, and broader technology strategies.
  • Ensure customer feature requests are accurately captured and communicated to product and R&D teams.
  • Support innovative technical approaches, including edge computing, deep learning, and advanced MLOps use cases.
  • Strengthen the scalability and effectiveness of the field engineering organization through robust documentation, process optimization, and peer knowledge sharing.
  • Build trusted relationships with technical stakeholders while confidently communicating complex concepts to both technical and executive audiences.
  • Contribute to both pre-sales and post-sales activities, helping customers understand the technical value and possibilities of the platform.

  Requirements

  • 7+ years of experience in a customer-facing technical, architecture, solutions engineering, or similar role.
  • Demonstrated confidence and effectiveness working directly with enterprise customers and senior technical stakeholders.
  • Experience supporting both pre-sales and post-sales engagements.
  • Strong Linux systems administration experience, including networking fundamentals.
  • Hands-on knowledge of authentication and authorization technologies such as LDAP, Kerberos, Active Directory, and IAM.
  • Practical experience with cloud services and environments such as AWS, Microsoft Azure, and Google Cloud Platform.
  • Hands-on experience with the Kubernetes ecosystem, including setup, administration, troubleshooting, and performance tuning.
  • Experience with Hadoop and/or Apache Spark ecosystems, including deployment, administration, troubleshooting, and tuning.
  • Strong communication, presentation, stakeholder management, and relationship-building skills.
  • Ability to combine strategic thinking with hands-on technical execution and remain effective in challenging customer situations.
  • Nice to have: Python experience, familiarity with Java, and knowledge of MLOps.
  • Ability to manage multiple strategic accounts while maintaining strong organizational discipline and attention to technical detail.

  Benefits

  • Competitive U.S. base salary range of $150,000–$200,000, with final compensation determined by factors including location, experience, skills, education, training, and internal equity.
  • Eligibility for commission or other variable compensation through an incentive compensation program.
  • Stock options.
  • Medical, dental, and vision insurance.
  • Flexible Spending Accounts (FSA).
  • Pre-tax commuter benefits.
  • 401(k) plan with company matching.
  • Paid vacation and sick leave.
  • Paid parental leave.
  • Employer-paid disability coverage.
  • Additional health and wellbeing programs and perks.
  • Remote work arrangement within the United States.
  • Opportunities to work with strategic enterprise customers on complex AI, cloud, data, and MLOps initiatives.
  • Professional growth through collaboration with experienced technical, engineering, and customer-facing teams.