Sr. Support Specialist (1 Year fixed term contract)

About the Position

As a Sr. Support Specialist, you will have responsibility for supporting customers and professionals throughout the region. You will be a part of our Support Team supporting HR, IT, Finance, and benefits queries. In this role, you will handle all day-to-day queries with resolution for all the in-scope verticals. Please note that this role requires the availability to work Wednesday - Sunday.

What you can expect to do:

• Support Level 1 IT/HR Helpdesk with experience in troubleshooting basic queries. Act as Subject Matter Expert for the day-to-day operations.
• Excellent knowledge in Zoho Absence Management / Zendesk or Service Now IT Ticket Triaging
• Understanding of employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification.
• Organize and maintain employee records.