Sr. Strategic Customer Success Engineer

Accountabilities

• • Lead technical consulting engagements for prospects and customers, including complex M&A initiatives involving open-source software licensing and vulnerability audits.
  • Own the ongoing technical relationship and accountability for a portfolio of strategic customers, ensuring their technical needs and desired outcomes are addressed.
  • Assess enterprise customer environments, stakeholder requirements, technical challenges, and implementation goals to develop practical and effective solutions.
  • Design and support complex deployments and integrations, including CI/CD pipelines, build environments, plugins, and command-line tooling.
  • Provide hands-on guidance for integrating solutions into customer-specific development and infrastructure environments.
  • Partner closely with Customer Success Managers to develop customer strategies around complex technical integrations, adoption, and business outcomes.
  • Build relationships with technical champions and become a trusted advisor to customers across engineering, software development, project management, legal, and intellectual property functions.
  • Create and maintain clear, customer-facing technical documentation, implementation plans, and project materials.
  • Collaborate with Product, Engineering, and other internal teams to reproduce product issues, coordinate escalations, provide technical feedback, and support incident resolution.
  • Identify opportunities to improve technical processes, remove customer obstacles, and strengthen the overall customer experience.
  • Provide consultative guidance on threat modeling, software architecture, security risks, open-source software, and related development practices.
  • Travel up to 20% as needed to meet with customers and support strategic engagements.

  Requirements

  • Proven experience writing and maintaining scripts using languages such as Bash, Python, Perl, or similar.
  • Strong experience creating and maintaining customer-facing technical documentation and implementation materials.
  • Demonstrated ability to help customers plan and execute complex technical rollouts, including identifying stakeholders, dependencies, risks, and potential obstacles.
  • Working knowledge of threat modeling and its application to modern software architectures, with the ability to provide practical technical recommendations.
  • Experience collaborating with internal technical teams to reproduce product defects, coordinate escalations, and communicate effectively with engineering or on-call teams.
  • Strong technical understanding of enterprise software environments, integrations, development workflows, and CI/CD pipelines.
  • Ability to communicate complex technical concepts clearly and concisely to both technical and non-technical audiences.
  • Customer-first mindset with strong consulting, relationship-building, problem-solving, and stakeholder management skills.
  • Comfortable working with ambiguity and taking ownership in a fast-growing, evolving environment where processes may not always be fully defined.
  • Persistent, adaptable, action-oriented, and solution-focused, with a willingness to experiment and tackle difficult problems directly.
  • Strong collaboration skills and the ability to work effectively with Customer Success, Product Management, Product Engineering, and other cross-functional teams.
  • Previous experience as a Technical Consulting Engineer, Sales Engineer, Solutions Architect, or similar customer-facing technical role is preferred.
  • Experience with open-source software license compliance consulting, particularly in M&A contexts, is a strong advantage.
  • Familiarity with private or on-premises SaaS environments, Kubernetes, connected or disconnected deployments, and complex implementation architectures is a plus.
  • Knowledge of open-source licensing frameworks such as GPL, MIT, and Apache, as well as Software Composition Analysis (SCA) or Static Application Security Testing (SAST) tools, is advantageous.
  • Understanding of software development security, vulnerability risks, build systems, and software development workflows is preferred.
  • Previous experience with SaaS products requiring complex integrations or implementations is a plus.
  • Experience contributing to open-source software is highly valued.

  Benefits

  • Annual cash compensation range of $200,000–$240,000 OTE USD, with final compensation determined by experience and skills.
  • Competitive salary and equity package.
  • Unlimited paid time off (PTO).
  • Remote work within the Central United States.
  • Opportunity to work with a distributed, international team.
  • Collaborative and supportive team culture.
  • Opportunity to work on complex challenges involving software security, open-source technology, compliance, and enterprise integrations.
  • Customer-facing role with significant technical ownership and opportunities to build trusted-advisor relationships.
  • Opportunity to influence product and engineering processes while working closely with cross-functional teams.
  • Recognition as a highly regarded startup workplace, including multiple industry workplace awards.