Sr. Solutions Architect - Professional Services

What’s Cool About This Job

As a Professional Services, Sr. Solutions Architect at WEKA, you will be responsible for delivering enterprise-class solutions and services to our customers and partners worldwide. You will become an integral and critical component of the delivery and installation process for WEKA Products, including navigating our customers through the initial onboarding steps into WEKA. The Senior Professional Services Engineer at WEKA will not only plan and install our products but also define, develop, and test automation to ensure that the deployment of our products is a fast, predictable, scalable, and easy experience for customers and partners. You will be focused on our customers in Asia Pacific and Japan.

Bring Your Expertise – and Your Passion

The ideal candidate will be responsible for relationships with WEKA Sales, Pre-Sales, Engineering, Product Management, other internal groups, customers, and partners worldwide. You’ll work with diverse customers across many industries and environments across different enterprise verticals and sectors, implementing AI, HPC, and other state-of-the-art WEKA environments, both on-prem or public cloud. The Senior Professional Services Engineer is responsible for structured and unstructured tasks, focusing on assisting customers in achieving their objectives.

Responsibilities include:

• Responsible for the experience between the sale of the WEKA product to a full deployment to a production stage, ensuring customers have a positive experience throughout the Onboarding process.
• Manages the project of installing the WEKA product, including risk assessment, planning, deployment scheduling, and reporting status to our customers and partners
• Responsible for documentation of solution details, including diagrams and specifications, focusing on translating undefined requirements into end-end solutions.
• Utilizes open-source technologies and tools to accomplish specific use cases encountered within the project.
• Uses coding languages or scripting methodologies to solve a problem with a custom workflow.
• Collaborates with project stakeholders to scope the most effective way to tackle complex technological infrastructure challenges.
• Performs incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize human errors.
• Primary responsibilities will include deploying and managing AI/HPC infrastructure in Linux-based environments for new and existing customers.

Desired Qualifications

• Excellent oral and written communication skills with a strong focus on customer experience