Sr Solution Architect / Consultant / or Sales Engineer

About Cyara

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.

Role and Responsibilities

• Own and lead pre-sales technical activities for assigned opportunities, including discovery, tailored demos, technical presentations, workshops, and proof-of-concepts.
• Collaborate with Sales and Sales leadership to understand customer requirements, align technical execution to account strategy, and support revenue goals.
• Conduct in-depth discovery sessions to uncover customer pain points, business drivers, decision criteria, and technical requirements.
• Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
• Develop and present customized demonstrations of Cyara's platform that clearly connect customer challenges to business value.
• Respond to technical inquiries, manage objections effectively, and provide expert guidance throughout complex sales cycles.
• Represent Cyara in customer-facing events, including customer conferences, webinars, trade shows, and executive-level engagements.
• Partner cross-functionally with Product, Implementation, Customer Success, and other internal teams to share customer feedback, resolve issues, and support smooth transitions from pre-sales to delivery.
• Create and contribute to technical sales materials, documentation, best practices, case studies, and internal enablement resources.