Sr. ServiceNow Developer

Job Overview

As a Senior ServiceNow Developer, you will play a pivotal role in designing, developing, and implementing innovative solutions within the ServiceNow platform. Your primary focus will be on delivering a high-quality technical solution in the ServiceNow Public Sector Digital Services (PSDS) application with implementation of NowAssist and Virtual Agent components. Leveraging your expertise in ServiceNow, you will create seamless, user-friendly workflows and automated processes enhancing operational efficiency for our client. This role demands collaboration with cross-functional teams to ensure technical deliverables meet organizational goals and adhere to industry and ServiceNow best practices. A strong background in ServiceNow development and implementation, coupled with proactive problem-solving skills, is essential. Adaptability to changing project requirements and delivering results in a fast-paced environment will make you a valuable team asset.

Here's What You Need

• Deep understanding of ServiceNow's architecture and capabilities
• 7+ years of experience in implementing and supporting the ServiceNow platform
• Implementation and support experience in ServiceNow Public Sector Digital Services (PSDS) and/or Customer Service Management (CSM)
• Familiarity with implementation of NowAssist and Virtual Agent; along with related out of the box processes
• Experience troubleshooting, optimizing, and maintaining existing ServiceNow applications to ensure continued operations and scalability
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer or Implementation Specialist in CSM or PSDS

Eligibility Requirements

• Active secret clearance required