Sr. ServiceNow Business Analyst/Tester

Accountabilities

• • Lead requirements-gathering sessions with client representatives to identify, extract, and define functional and technical requirements, business processes, workflows, process flows, and use cases.
  • Translate current and future-state business needs into clear system requirements and Agile user stories, including epics, themes, functionality descriptions, technical requirements, and acceptance criteria.
  • Manage and prioritize user-story backlogs according to customer priorities and support the Product Owner in validating requirements and implemented capabilities.
  • Collaborate with solution architects and technical teams to understand implementation details, integration requirements, release scope, and expected functionality.
  • Support Scrum Masters with sprint planning and actively participate in Agile ceremonies, including standups, planning, backlog grooming, demonstrations, and other team activities.
  • Develop comprehensive test plans, test cases, test procedures, test scripts, and supporting test data to validate user stories and ensure acceptance criteria are met without negatively affecting existing functionality.
  • Execute functional and integration testing within test environments, identify defects, document findings, and collaborate with developers and architects to drive timely resolution.
  • Support Government Acceptance Testing and ensure identified defects and issues are appropriately tracked, prioritized, and resolved.
  • Maintain testing and requirements documentation using ServiceNow test management capabilities and related tools.
  • Demonstrate ServiceNow configurations and supporting capabilities to Product Owners and stakeholders, clearly explaining how requirements are addressed.
  • Support ServiceNow and REST API integrations by contributing to requirements gathering, test development, validation, and issue resolution.
  • Assist with production support activities and collaborate with Operations and Maintenance teams to investigate and resolve production issues.
  • Build strong relationships with customers and stakeholders through clear communication, effective facilitation, and reliable follow-through.

  Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
  • At least 5 years of experience as a Test Engineer within an Agile software development environment.
  • Required ServiceNow Certified System Administrator (CSA) certification.
  • U.S. citizenship required, with eligibility to obtain and maintain a DoD Secret security clearance.
  • Security+ certification or an equivalent certification is required or must be obtainable.
  • Hands-on experience with ServiceNow, including requirements gathering, testing, configuration validation, and REST API integrations.
  • Experience developing and managing user stories within Agile environments, including defining acceptance criteria and supporting backlog prioritization.
  • Experience with ServiceNow test management, test execution, test procedure development, and test script creation; experience with ServiceNow Automated Test Framework (ATF) is highly desirable.
  • Strong understanding of functional, integration, and regression testing practices and the ability to identify and communicate defects effectively.
  • Demonstrated experience working directly with client representatives and facilitating requirements or business-process discussions.
  • Strong analytical, critical-thinking, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills, with the ability to explain technical requirements and configurations to both technical and non-technical stakeholders.
  • Strong interpersonal skills and the ability to establish rapport, credibility, and trust with customers and cross-functional teams.
  • Ability to work independently while collaborating effectively with Product Owners, Scrum Masters, architects, developers, and operations teams.
  • Ability to work remotely during core hours of 7:00 AM–4:00 PM Eastern Time, Monday through Friday, excluding government holidays.

  Benefits

  • Competitive salary package.
  • Approximately 95% of employee medical, dental, and vision coverage paid by the employer.
  • 100% employer-paid employee life insurance, short-term disability, and long-term disability coverage.
  • 401(k) plan with employer matching and profit-sharing opportunities.
  • Flexible Spending Accounts (FSA) for healthcare and dependent-care expenses.
  • 11 standard paid holidays.
  • 3 weeks of annual paid leave.
  • Fully remote work arrangement.
  • Opportunity to support mission-critical ServiceNow and technology programs serving government customers.