Sr Salesforce Developer

Accountabilities:

• • Develop, enhance, and maintain enterprise Salesforce Service Cloud solutions, including case management, knowledge repositories, agent assistance tools, and operational workflows.
  • Build and deliver technical improvements across AI-driven case summarization, bulk communications, omnichannel routing, case orchestration, and automated agent feedback capabilities.
  • Design, implement, and maintain Salesforce integrations with external applications, downstream systems, and enterprise data platforms, including Snowflake.
  • Participate in a Developer Fast-Response Engineer rotation, monitoring platform health, triaging alerts, investigating incidents, and resolving routing, automation, and production issues.
  • Conduct root-cause analysis for technical incidents and implement improvements that strengthen platform reliability and prevent recurring issues.
  • Monitor operational KPIs and system performance, contributing to regular operations reviews and continuous platform optimization.
  • Maintain clear technical documentation, incident records, system knowledge, and operational procedures using collaboration and documentation platforms such as Confluence.
  • Collaborate effectively with distributed engineering, operations, and client-facing teams while maintaining alignment with Eastern Time business hours.
  • Take ownership of assigned engineering initiatives from technical design through implementation, deployment, support, and continuous improvement.

  Requirements

  • Strong professional experience as a Salesforce Developer or Salesforce Engineer, with hands-on expertise in Apex, Lightning Web Components (LWC), and Salesforce Flows.
  • Proven experience with Salesforce Service Cloud and Omnichannel, including case management, routing, automation, and work orchestration.
  • Solid background in production support, incident management, troubleshooting, monitoring, and root-cause analysis for business-critical platforms.
  • Hands-on experience designing and maintaining Salesforce API integrations with external systems and enterprise platforms.
  • Experience building or supporting Salesforce-to-Snowflake data integration or streaming pipelines is highly desirable.
  • Familiarity with enterprise observability tools, monitoring dashboards, operational KPIs, and reliability practices.
  • Experience working in a Developer Fast Response (DFR), Site Reliability Engineering (SRE), or similar operational support environment is a strong advantage.
  • Exposure to AI-powered Salesforce capabilities, AI-assisted case management, or autonomous/agentic AI integrations is preferred.
  • Salesforce certifications such as Platform Developer I/II, Service Cloud Consultant, or System Architect are valued.
  • Strong analytical, troubleshooting, and problem-solving abilities, combined with a proactive approach to identifying and resolving technical issues.
  • Excellent written and verbal English communication skills, as English is used for interviews, documentation, and day-to-day collaboration.
  • Ability to work effectively with distributed international teams and maintain approximately ±2 hours of overlap with Eastern Time (ET).
  • Strong sense of ownership, reliability, and accountability, particularly when supporting production systems and high-priority incidents.

  Benefits

  • Full-time remote position based in Brazil.
  • Direct vendor contract with a global technology and design organization.
  • Remote-first environment with distributed teams across Latin America and international markets.
  • Opportunity to work on enterprise-scale Salesforce Service Cloud and customer operations platforms.
  • Exposure to AI-driven engineering initiatives, advanced Salesforce automation, omnichannel technologies, and enterprise data integrations.
  • Collaboration with international teams and major enterprise clients.
  • Opportunity to take ownership of high-impact engineering initiatives and platform reliability.
  • Ongoing exposure to modern cloud, data, automation, observability, and AI technologies.