Sr Salesforce Administrator

The Role

The Senior Salesforce Administrator is responsible for the administration, optimization, support, and continuous improvement of the Salesforce platform and related integrated systems. This role serves as a senior technical resource within the Salesforce CoE, providing advanced platform administration, automation, security management, troubleshooting, release support, and user enablement across critical business processes.

The Senior Salesforce Administrator partners closely with business stakeholders, product owners, developers, architects, QA teams, and other IT functions to deliver scalable Salesforce solutions aligned with organizational goals. This role leads complex configuration initiatives, supports production operations, mentors junior administrators, and contributes to platform governance, best practices, and long-term roadmap planning.

The ideal candidate combines deep Salesforce platform expertise with strong analytical, communication, and problem-solving skills and demonstrates the ability to balance operational support with strategic platform enhancement initiatives.

What You’ll Do

Salesforce Administration & Platform Management

• Administer and maintain Salesforce environments, including Sales Cloud and related applications
• Configure and support custom objects, fields, record types, page layouts, dynamic forms, validation rules, approval processes, and Lightning applications
• Create and maintain advanced automation solutions using Salesforce Flow and declarative platform capabilities
• Manage users, profiles, permission sets, role hierarchy, sharing rules, queues, and security configurations
• Monitor platform performance, storage utilization, system health, and adoption metrics
• Perform routine platform maintenance, cleanup, and technical debt reduction activities

Production Support & Issue Resolution

• Provide Level 2 and Level 3 support for Salesforce-related incidents, service requests, and enhancement requests
• Troubleshoot system issues, data inconsistencies, automation failures, integration errors, and user-reported defects
• Coordinate root cause analysis and resolution activities across technical and business teams
• Ensure timely incident resolution and adherence to established SLAs

Solution Delivery & Collaboration

• Partner with business stakeholders to gather, analyze, and document functional requirements
• Translate business requirements into scalable Salesforce solutions using declarative and low-code capabilities
• Collaborate with developers, architects, QA analysts, and integration teams during project execution
• Participate in backlog refinement, sprint planning, solution reviews, and release activities within Agile delivery frameworks
• Support system testing activities including unit testing, UAT coordination, defect tracking, and deployment validation

Data Management & Integrations

• Perform data imports, exports, cleansing, deduplication, validation, and migration activities using approved tools
• Support integrations between Salesforce and third-party applications
• Assist in monitoring integration health, troubleshooting synchronization issues, and validating data integrity
• Maintain awareness of enterprise data governance and security standards

Release Management & Governance