Sr. Safety Specialist, Escalation Operations

What you’ll do:

• Support the development and maintenance of policies and procedures for this growing program of work, ensuring the team prioritizes user and platform safety, while driving scalable outcomes for operational teams.
• Become a policy generalist who responds to escalations efficiently and effectively within Pinterest’s Community Guidelines.
• Autonomously leverage internal tooling and internal AI agents to investigate issues.
• Own resolution of high priority escalations through investigation, action, and cross-functional collaboration.
• Own decisions in nuanced cases and influence others to take action.
• Embrace ambiguity and change and drive a track record of success for the team.
• Share rotating weekend, off-hour, and holiday coverage responsibilities.
• Play a strong supporting role in advocating for the team’s needs, particularly as they relate to our company’s focus on employee health and well-being.
• Collaborate with internal stakeholders to implement policies and procedures, conduct risk assessments, and provide guidance to the team on best practices to mitigate and resolve escalations.
• Facilitate a high performance team culture.

What we’re looking for:

• 3 years minimum experience in escalation and/or incident management.
• Bachelor’s degree in a related field or equivalent experience.
• Critical thinker, capable of embracing ambiguity while leveraging data-driven decision frameworks to enable operational deliverables.
• Previous experience working in sensitive content review and/or moderation or closely related community operations.
• Exceptional communicator across f