Sr Revenue Assurance Analyst

Accountabilities

• • Evaluate customer claims, disputes, and account concerns, validating contractual terms, pricing, and financial obligations.
  • Investigate disputed charges, account discrepancies, and complex customer financial issues to determine appropriate resolutions and amounts due.
  • Assess and recommend customer adjustments when warranted, preparing supporting documentation for management review and approval.
  • Analyze customer account activity to identify revenue leakage, financial risk exposures, process deficiencies, and control gaps.
  • Conduct detailed account research and root-cause analysis to resolve recurring issues and improve revenue integrity.
  • Develop and maintain reporting and analytics covering customer disputes, account adjustments, revenue recovery opportunities, revenue risk trends, and operational performance.
  • Partner with Finance and other business stakeholders to support revenue validation, financial controls, and revenue assurance activities.
  • Collaborate with Billing Operations on customer investigations, escalations, billing discrepancies, and complex account issues.
  • Support operational reporting, process optimization, and continuous improvement initiatives within billing operations.
  • Maintain working knowledge of billing, provisioning, and order-to-cash processes to support operational continuity.
  • Assist with implementing and enhancing billing controls, policies, and procedures.
  • Contribute to cross-functional initiatives affecting billing operations and customer financial outcomes.

  Requirements

  • Bachelor’s degree in Finance, Business Administration, Economics, Mathematics, Data Analytics, Accounting, or a related discipline.
  • 3–7 years of experience in Revenue Assurance, Revenue Operations, Customer Financial Operations, Financial Analysis, Contract Administration, Audit, Billing Operations, Business Analysis, or a related field is preferred.
  • Strong analytical, investigative, and critical-thinking skills, with the ability to research complex account activity and financial discrepancies.
  • Demonstrated ability to interpret contracts, pricing schedules, amendments, and customer agreements and translate them into financial conclusions.
  • Experience evaluating financial impacts and developing recommendations that support business decision-making.
  • Advanced Microsoft Excel proficiency, including pivot tables, lookups, data analysis, and reporting.
  • Ability to manage multiple priorities, meet deadlines, and consistently deliver against service-level expectations.
  • Experience with revenue assurance, dispute management, account reconciliation, revenue recovery, or financial adjustment processes is advantageous.
  • Familiarity with billing operations and order-to-cash workflows.
  • Experience with Power BI, Tableau, SQL, Salesforce, ServiceNow, billing platforms, or similar reporting and operational systems is a plus.
  • Experience supporting audit, compliance, risk management, governance, or control-focused activities is beneficial.
  • Experience in data center, colocation, managed services, cloud services, SaaS, technology services, or other recurring-revenue environments is preferred.
  • Knowledge of customer account lifecycle management and revenue management principles is a plus.

  Benefits

  • Salary: $60,000–$97,778.29 annually, with final compensation determined by factors such as skills, experience, geographic location, and business requirements.
  • Remote or hybrid work environment.
  • Opportunity to work across Revenue Assurance, Finance, Billing Operations, and other cross-functional business teams.
  • Exposure to customer financial operations, revenue controls, risk management, and process improvement.
  • Opportunity to contribute to initiatives that improve revenue protection and operational efficiency.
  • Compensation practices designed to support pay equity and transparency.
  • Full-time, regular employment.