Sr. Project Manager- Care Delivery

About this role

The Sr. Project Manager will serve as a critical partner in advancing Transcarent’s Care Delivery strategic initiatives through strong project leadership, cross-functional execution, and disciplined delivery governance. This role will support the planning and implementation of complex clinical, operational, and technology-enabled initiatives that enable scalable, high-quality care delivery and measurable business outcomes.

You will partner closely with Care Delivery leaders, clinicians, operations teams, Product, Technology, Analytics, and other cross-functional stakeholders to drive projects from intake and planning through execution, launch, and post-launch measurement. This role requires a blend of strategic thinking, strong operational discipline, stakeholder management, and hands-on delivery in a fast-paced, evolving digital health environment.

What You’ll Do

Project Planning & Execution

• Lead complex, cross-functional projects and workstreams from initiation through implementation and post-launch stabilization.
• Develop and maintain project plans, timelines, milestones, RAID logs, decision logs, and status reporting.
• Translate strategic priorities into clear project scope, objectives, deliverables, timelines, and success measures.
• Drive project execution by managing dependencies, risks, issues, decisions, and action items across multiple stakeholder groups.
• Ensure project teams remain aligned on scope, timing, priorities, and expected outcomes.
• Proactively identify barriers to delivery and escalate risks or decisions with clear options and recommendations.
• Support launch readiness, implementation planning, operational handoffs, and post-launch follow-up.

Cross-Functional Leadership & Stakeholder Management

• Partner with clinical, operations, product, technology, analytics, client success, and leadership teams to drive alignment and execution.
• Facilitate project kickoff meetings, status meetings, planning sessions, working groups, and leadership updates.
• Act as a trusted advisor to Care Delivery leaders by bringing structure, clarity, and accountability to complex initiatives.
• Build strong relationships across teams and influence outcomes without direct authority.
• Support structured decision-making by clearly documenting options, tradeoffs, risks, and recommendations.
• Ensure stakeholders are informed, engaged, and accountable throughout the project lifecycle.

Project Governance & Delivery Quality

• Support the continued development and standardization of project management processes for the Care Delivery team.
• Ensure projects follow consistent intake, planning, execution, status reporting, launch readiness, and closure practices.
• Track project health and provide accurate, objective status updates using defined green/yellow/red criteria via the bi-weekly status report-out.
• Partner with stakeholders to define success criteria and track progress against key metrics throughout the project lifecycle.
• Identify opportunities to improve project delivery, team efficiency, communication, and execution quality.
• Promote a culture of accountability, urgency, transparency, and continuous improvement.

What You Need

Required

• Bachelor’s degree required.
• 5+ years of project management experience.
• 3+ years of experience in healthcare, digital health, clinical operations, insurance, or a related healthcare setting.
• Demonstrated ability to manage complex, cross-functional projects in a fast-moving, evolving environment.
• Strong project planning, execution, risk management, and stakeholder management skills.