Sr. Professional Services Consultant - Microsoft Modern Workplace

Accountabilities:

• • Solution consulting and delivery: Lead the design, planning, implementation, validation, documentation, troubleshooting, and support of Microsoft Modern Workplace solutions for enterprise clients.
  • Technical leadership: Act as a subject matter expert and technical lead throughout complex engagements, providing implementation guidance, recommendations, and best practices.
  • Microsoft solution architecture: Develop solution designs and implementation plans aligned with client requirements, business objectives, technical standards, and operational needs.
  • Client discovery: Work directly with clients to understand their technology environments, gather detailed requirements, identify challenges, develop solution approaches, and build proofs of concept where appropriate.
  • Microsoft migrations: Lead and support Active Directory implementations and migrations, Office 365 migrations from various Exchange environments, and hybrid Microsoft environments.
  • Security and endpoint solutions: Implement and advise on Microsoft 365 security and management capabilities, including identity and access management, endpoint management, data protection, compliance, threat detection, and security analytics.
  • Collaboration technologies: Design and implement Microsoft Teams environments, including integrations and migrations involving Skype for Business.
  • Automation: Develop and maintain PowerShell scripts to automate administrative, deployment, migration, and management activities.
  • Project leadership: Lead project teams and coordinate with project management and resource management functions to ensure engagements remain on schedule and deliver expected outcomes.
  • Assessments and optimization: Conduct technology assessments, health checks, performance testing, capacity planning, and other consulting activities to identify opportunities for improvement.
  • Knowledge transfer: Deliver consultative training, documentation, and knowledge-transfer sessions that enable clients and internal teams to effectively operate and maintain implemented solutions.
  • Standards and continuous improvement: Develop standards for scoping, documentation, and implementation while contributing to product evaluation, process refinement, and professional services best practices.
  • Client relationships: Build credibility and trust through strong communication, active listening, expectation management, and consistent delivery against commitments.
  • Quality and compliance: Maintain high standards of professionalism, customer service, ethical conduct, and compliance with applicable policies, regulations, and professional requirements.

  Requirements

  • Education: Bachelor’s degree in IT, Business, or a related field, or an equivalent combination of education and professional experience.
  • Professional experience: Approximately 8+ years of experience designing, consulting on, implementing, and supporting Microsoft solutions in enterprise environments.
  • Active Directory: Strong experience with Active Directory implementations and migrations.
  • Microsoft 365: Extensive experience with Office 365 migrations, Exchange environments, and hybrid configurations.
  • Identity and access: Hands-on expertise with Microsoft Entra ID, including identity and access management and multifactor authentication.
  • Endpoint management: Experience with Microsoft Intune for endpoint management and mobile device security.
  • Security and compliance: Knowledge of Microsoft Defender for Cloud Apps, Microsoft Purview, Microsoft Sentinel, and Microsoft Entra ID Protection.
  • Collaboration: Strong understanding of Microsoft Teams and Skype for Business integration and deployment.
  • Migration technologies: General knowledge of tools such as Quest On Demand Migration, MigrationWiz, and ShareGate.
  • PowerShell: Strong PowerShell scripting capabilities and the ability to automate Microsoft environment administration and deployment activities.
  • Productivity tools: Proficiency with Microsoft Office applications.
  • Certifications: Two or more relevant Microsoft certifications, such as Microsoft Certified: Modern Desktop Administrator Associate, Teams Administrator Associate, or Security, Compliance, and Identity Fundamentals; additional certifications such as Microsoft 365 Enterprise Administrator Expert, Identity and Access Administrator Associate, or Endpoint Administrator Associate are highly valuable.
  • Consulting skills: Ability to conduct detailed client consultations, define requirements, recommend appropriate solutions, and manage expectations throughout complex engagements.
  • Communication: Excellent written and verbal communication skills, with confidence interacting professionally with both external clients and internal teams.
  • Project management: Strong organizational, prioritization, and time-management skills, with the ability to manage multiple clients, competing priorities, and complex projects.
  • Problem-solving: Excellent analytical, troubleshooting, decision-making, and problem-solving capabilities.
  • Client focus: Demonstrated ability to build strong client relationships and maintain high customer satisfaction.
  • Self-direction: Self-starter with strong interpersonal skills, initiative, and a commitment to continuous professional development.
  • Travel: Willingness and ability to travel nationally to meet with clients when required.

  Benefits

  • Salary: $140,000–$160,000 per year, plus bonus.
  • Full-time employment.
  • Professional development and career growth opportunities.
  • Opportunity to work with enterprise clients on complex Microsoft Modern Workplace transformation initiatives.
  • Exposure to advanced Microsoft cloud, security, identity, endpoint, collaboration, and migration technologies.
  • Collaborative professional services environment with opportunities to contribute to technical standards and best practices.
  • Benefits package covering applicable health, financial, and employee wellbeing programs.
  • Remote work arrangement within the United States.
  • National travel opportunities to support client engagements.
  • Equal opportunity workplace committed to inclusion and belonging.