Sr. Product Operations Manager I (Remote Eligible in Bulgaria)

Senior Product Operations Manager I (Remote Eligible in Bulgaria)

We're looking for a Senior Product Operations Manager I to design and own the operational systems that make our product org faster, smarter, and more aligned. You'll go well beyond executing processes — you'll redesign them from the ground up, build frameworks that scale, and influence how product leadership makes decisions. This is a high-visibility role with direct exposure to Directors and VPs, and a real opportunity to shape how the org runs.

You will work remotely from Bulgaria and will be reporting to the Director, Technical Programs and Ops.

You Will:

• Own and continuously evolve the product operating rhythm — planning cycles, OKR frameworks, launch readiness, and cross-functional retrospectives
• Redesign inefficient processes end-to-end; build SOPs and playbooks that get adopted broadly, not just filed away
• Design product health dashboards that connect operational metrics to business outcomes; move the conversation from "what happened" to "what do we do next"
• Own tooling strategy for your area — evaluate, configure, and drive adoption of systems (including Smartsheet as a system of record) that reinforce accountability and visibility
• Identify AI augmentation opportunities within operational workflows and build them out; reduce manual overhead and increase leverage across the team
• Partner directly with Directors and VPs to surface operational insights that inform investment and prioritization decisions
• Mentor peers and actively contribute to building the Product Ops function
• Perform other duties as assigned

You Have:

• 6+ years of experience in product operations, strategy and operations, or a closely related field
• A track record of redesigning operational processes with measurable impact — faster planning cycles, cleaner launches, better data visibility
• Strong data fluency: you design measurement frameworks, not just read dashboards, and you connect operational metrics to business outcomes
• Experience influencing Director and VP-level stakeholders through operational insight and well-structured recommendations
• Builder mindset: you prototype and automate solutions rather than waiting for direction from the top
• Deep cross-functional instincts — you've built durable bridges between product, engineering, design, and GTM
• Experience with Smartsheet, Jira, Confluence, or similar tools at a systems level, not just as a user
• Experience in a high-growth technology company
• Business or technical degree, or equivalent experience
• Legal eligibility to work in Bulgaria on an ongoing basis
• Fluency in English is required