Sr. Platform Engineer
About the role
The Opportunity
MedMe is the software layer that pharmacies across North America run their clinical services on. Nova is the pod that builds and owns the platform everything else sits on: our AWS infrastructure, deployment pipelines, observability, and the security controls that let us operate credibly in a HIPAA and PHIPA world. When Nova does its job well, every other pod ships faster and sleeps better.
Right now we know exactly what needs to happen and we don't have the hands to do it. HIPAA audit logging, real observability, and a serious cleanup of our platform tech debt (multiple CDK configurations scattered across repos, no consolidated view of our infra, no configurable deployment pipeline) are all scoped and waiting. At the same time, Nova is the team every other pod turns to for infrastructure support, so platform work competes daily with requests we can't reasonably say no to. Adding senior capacity is how we stop that tradeoff.
Our core platform team is in Indonesia, and hiring in EST gives us close to round-the-clock coverage plus a third experienced voice in the room when we're making architectural calls. You'd be joining a small, high-trust team with a clear backlog of work that matters, and a lot of room to shape how it gets done.
About MedMe Health
At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.
What You'll Do
We're hiring a senior platform engineer (infrastructure and observability) for Nova.
Take ownership of at least one major platform initiative end to end, most likely HIPAA audit logging, observability, or infra consolidation, depending on where the team lands when you join
Get deep enough in our AWS and CDK setup to make confident changes, and start untangling the per-repo configuration sprawl
Become a default person other pods come to with infrastructure questions, so requests spread across the team instead of concentrating
Own the deployment pipeline story, moving us from bespoke per-repo setups to something configurable and boring
Drive our security and compliance posture on the infrastructure side, in partnership with our Enabling Engineer for Security and Compliance
Help set the technical direction for the platform as our footprint grows across regions and cloud providers
About You
Real seniority — you've operated production infrastructure at scale, you've been on call for it, and you've made the mistakes already
Strong Terraform experience — this is non-negotiable for us
Hands-on AWS CDK experience, ideally in TypeScript
A working base in EST or close to it, so you overlap with both our Canadian team and our platform engineers in Indonesia
A bias toward accuracy over speed — we'd rather get infrastructure right the first time than move fast and page someone at 2am
Bonus: GCP or Azure experience alongside AWS, since our footprint and customer requirements are diversifying
Bonus: experience in a regulated or healthcare environment (HIPAA, PHIPA, SOC 2), or genuine interest in learning that side
Success in This Role Looks Like
30 days: You're deep enough in our AWS and CDK setup to make confident changes, and you've started untangling the per-repo configuration sprawl.
60 days: You've taken ownership of at least one major platform initiative end to end — most likely HIPAA audit logging, observability, or infra consolidation.
90 days: You're a default person other pods come to with infrastructure questions, so requests are spreading across the team instead of concentrating on Nova.
Long-term: You own the deployment pipeline story end to end, drive our security and compliance posture on the infrastructure side alongside our Enabling Engineer for Security and Compliance, and help set technical direction for the platform as our footprint grows across regions and cloud providers.
How We Hire
MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:
Initial screening conversation with our People and Culture team
Intro interview with the hiring manager
Technical interview with the team
Additional cross-functional interview as required (depending on the role)
References and offer
How We Use AI
At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.
Perks at MedMe
Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)
Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
Office Closure for Holidays: Enjoy 1 week of company-wide office closure during the holidays
Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding
Location
This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs. Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis based on experience.