Sr People Ops Coordinator

Accountabilities:

• • Serve as a Level 2/3 escalation point for complex employee questions and cases, ensuring timely, accurate, and employee-focused resolutions.
  • Partner with Benefits specialists on leave of absence cases, serving as a liaison between employees, managers, and Benefits teams.
  • Support managers and Payroll with timely and accurate timecard completion, investigating and resolving discrepancies as needed.
  • Partner with Benefits teams to support annual and ongoing dependent verification activities in accordance with established guidelines.
  • Manage unemployment claims from filing through resolution, coordinating documentation, responses, and follow-up with appropriate stakeholders.
  • Partner with Payroll and ADP to resolve manager inquiries and support accurate timekeeping processes.
  • Own People team vendor administration in Coupa, including vendor onboarding, invoice and purchase order processing, and maintaining accurate vendor records.
  • Support new employees during their first week by answering questions, assisting with required documentation, and auditing U.S.-based new hire data.
  • Champion an employee-first, customer-centric approach by taking ownership of requests through full resolution.
  • Monitor HR audit reports and systems to identify and correct employee data discrepancies.
  • Maintain People Operations documentation, records, and administrative processes.
  • Support the drafting, tracking, and administration of workforce management letter agreements.
  • Identify and implement improvements to People Operations processes, including documentation and RACI development.
  • Collaborate with internal governance, risk, and compliance teams to support monthly HITRUST audit requirements.
  • Support onboarding activities and ensure required new hire documentation is completed accurately and on time.
  • Provide operational support throughout the employee lifecycle, from onboarding through offboarding.

  Requirements:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • 1–2 years of HR experience, with practical knowledge of leave of absence processes, ADA accommodations, payroll, and timecard procedures.
  • Working knowledge of FMLA, ADA, and unemployment claims processes.
  • Strong proficiency with HRIS platforms and Microsoft Office Suite.
  • Excellent organizational and time-management skills, with the ability to manage multiple cases, priorities, and competing deadlines.
  • Exceptional customer service skills and a genuine commitment to creating positive employee experiences.
  • Strong ownership and follow-through, with the ability to take complex requests from initial inquiry through resolution.
  • Ability to handle confidential and sensitive employee information with discretion and professionalism.
  • Strong written, verbal, and interpersonal communication skills.
  • Ability to build effective working relationships with employees, managers, Benefits, Payroll, and People Business Partner teams.
  • Strong attention to detail and commitment to data accuracy.
  • Ability to work independently while also contributing effectively within a collaborative team environment.
  • Adaptability and sound judgment when handling sensitive, complex, or time-critical employee matters.
  • Familiarity with HR systems, payroll platforms, vendor management tools, and employee lifecycle processes is an advantage.

  Benefits:

  • Full-time opportunity within a People Operations and Shared Services environment.
  • Opportunity to make a direct impact on employee experience and HR service delivery.
  • Exposure to Benefits, Payroll, HRIS, compliance, employee relations, vendor management, and broader People Operations processes.
  • Opportunity to contribute to process improvement, documentation, and operational efficiency initiatives.
  • Collaborative environment with cross-functional interaction across People and business teams.
  • Opportunity to support employees throughout the full lifecycle, from onboarding through offboarding.
  • Professional growth through hands-on exposure to complex HR cases and People Operations processes.
  • Opportunity to work with HR technology and systems including HRIS platforms, ADP, and Coupa.