Sr. People Operations Specialist

Accountabilities:

• • Own key employee lifecycle processes, including offboarding, role transitions, promotions, transfers, and other internal employee movements.
  • Manage People Operations requests and tickets, independently resolving complex employee queries and serving as an escalation point for operational issues within assigned areas.
  • Manage recurring operational activities such as leave and attendance, localized benefits administration, payroll inputs and validations, employee documentation, and employment verification.
  • Provide People Operations support across India, the US, and EOR populations according to business requirements.
  • Maintain accurate process documentation, SOPs, trackers, and operational controls to ensure consistent and reliable execution.
  • Own or contribute to People Operations projects and initiatives aligned with business priorities.
  • Analyze operational data, SLA trends, recurring issues, and process gaps to identify opportunities for improvement.
  • Design and implement workflow and process enhancements that reduce manual effort, strengthen controls, and improve the employee experience.
  • Partner with People Technology on HRIS enhancements, integrations, testing, workflow changes, and automation initiatives.
  • Leverage AI and emerging technologies to streamline routine People Operations activities while ensuring employee and confidential data is handled appropriately.
  • Collaborate with Payroll, Finance, IT, Talent Acquisition, Legal, and People Technology teams to resolve operational dependencies and improve cross-functional processes.
  • Support the rollout and adoption of new or updated People systems, policies, and operational processes.
  • Maintain the accuracy and integrity of employee data and lifecycle transactions across the HRIS and related systems.
  • Conduct regular audits and reconciliations, identify discrepancies and operational risks, and drive timely resolution.
  • Ensure assigned processes meet established SLAs, internal policies, controls, and applicable compliance requirements.
  • Support internal and external audits, compliance reporting, and data requests by providing accurate documentation and records.
  • Prepare and review recurring and ad hoc People Operations reports as required.

  Requirements:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • 5+ years of experience in People Operations, Employee Services, HR Operations, or a related HR function.
  • Strong working knowledge of employee lifecycle management and core People Operations processes.
  • Hands-on experience with HRIS platforms such as Darwinbox, ADP, or similar systems.
  • Experience supporting India People Operations, with additional experience or exposure to US and/or EOR operations.
  • Demonstrated ability to independently manage complex employee and operational matters, exercise sound judgment, and escalate issues appropriately.
  • Experience identifying and implementing process improvements, including system enhancements, workflow optimization, and automation.
  • Comfortable adopting AI and emerging technologies to improve operational efficiency while maintaining appropriate data privacy and confidentiality standards.
  • Strong analytical, problem-solving, organizational, and time-management skills with exceptional attention to detail.
  • Ability to manage multiple priorities and consistently deliver against established timelines and SLAs.
  • Excellent written, verbal, and interpersonal communication skills, with the ability to collaborate effectively across functions and geographies.
  • Proven ability to handle sensitive and confidential employee information with professionalism, discretion, and integrity.
  • Comfortable working independently, navigating ambiguity, and making sound decisions within established policies and frameworks.
  • Proficiency in Microsoft Office, Google Workspace, Slack, and other modern collaboration tools.
  • Experience working in a fast-paced SaaS, technology-driven, or globally distributed organization is highly preferred.
  • Strong ownership mindset, adaptability, and a continuous-improvement approach.

  Benefits:

  • Remote work from India.
  • Opportunity to work within a global, remote-first organization supporting employees across multiple countries.
  • Exposure to international People Operations across India, the US, and EOR populations.
  • Opportunity to work with modern HRIS, automation, AI, and People Technology solutions.
  • High-impact role with ownership of important employee lifecycle and operational processes.
  • Opportunities to lead and contribute to process improvement and automation initiatives.
  • Cross-functional collaboration with Payroll, Finance, IT, Legal, Talent Acquisition, and People Technology teams.
  • Flexible and collaborative environment designed to support distributed teams.
  • Professional growth through exposure to complex, global HR operations and technology-driven processes.