Sr. Partnership Manager
About the role
What we're looking for (role overview):
InStride is currently seeking a highly motivated and driven Sr. Partnership Manager responsible for managing strategic tuition reimbursement and student loan repayment providers (TA/TR/Loan). The Sr. Partnership Manager will develop partner growth strategy, deliver on annual targets and retention objectives, develop, execute, and improve operational workflows, and support x-functional advocacy while managing risk.
Successful candidates will achieve results through building trust and mutually beneficial, long-term relationships with their partners and working closely with cross-functional teams across InStride and our clients. We seek candidates who bring an eye for high-level business strategy, along with the ability to get into operational details. The successful candidate will have account management experience, along with a proven track record of execution with operational excellence and achieving business results through partnerships. This position reports to the VP of Operations.
Skills we’d love to see you show off:
- Client relationship management: Exceptional ability to build trust and foster long-term partnerships through reliable follow-through and effective communication.
- Strategic Thinking: Able to anticipate clients’ workforce and operational needs and to develop strategies and tactics that leverage InStride’s full capability to meet those needs.
- Communication: Skilled at delivering clear, compelling presentations and conveying complex information persuasively to diverse audiences.
- Analytical Skills: Proficient in analyzing data to uncover trends, solve problems, and make informed, data-driven decisions that drive measurable outcomes.
- Operational Excellence: Demonstrated ability to build, execute, and optimize processes, systems, and tools for enhanced efficiency.
Who you are (ideal profile):
- 5+ years of B2B consulting, customer success, account management or business analyst experience; OR Master’s degree AND four (4) years of B2B consulting, customer success, management consulting, marketing, or business analyst experience.
- Demonstrated experience leading and growing customer relationships across a diverse set of organizations, including the Enterprise.
- You bring a customer-first mentality, with a focus on building and nurturing strong, lasting relationships both internally and externally.
- Able to work with all levels of individuals within an organization.