Sr Network Operations Engineer

Accountabilities

• • Engineer, configure, install, maintain, upgrade, and troubleshoot Fortinet, Cisco, and Palo Alto next-generation firewall technologies supporting customer and internal infrastructure.

  • Manage existing customer-facing networks and contribute to network expansion by recommending appropriate architectures, hardware, connectivity solutions, and implementation approaches.

  • Design and review network and system architectures to ensure alignment with security policies, industry best practices, and operational requirements.

  • Implement and support SD-WAN, MPLS, wired and wireless Layer 2/Layer 3 connectivity, firewalls, routers, switches, and load-balancing solutions.

  • Provide advanced, multi-layer technical support to customers through a 24/7 Network Operations Center environment.

  • Investigate and resolve complex network anomalies, including issues with broad or potentially service-impacting consequences.

  • Serve as a senior escalation point for customer incidents and internal technical teams, determining when additional resources or management involvement is required.

  • Collaborate directly with customers, vendors, and third-party providers during troubleshooting, technical discussions, and network design sessions.

  • Maintain accurate ticket documentation and provide customers with timely, clear updates regarding incident progress, root causes, and resolutions.

  • Support network infrastructure upgrades, expansions, and technology implementations while maintaining reliability and security.

  • Troubleshoot routing, connectivity, performance, and path-analysis issues using advanced diagnostic techniques, debug commands, packet captures, and network-flow analysis.

  • Maintain and develop relevant technical certifications and continuously expand expertise across supported products and services.

  • Follow established data-handling, privacy, security, compliance, and operational policies while contributing constructively to team objectives.

  Requirements

  • Bachelor’s or university degree in a related technical field, or equivalent professional experience; 8+ years of relevant network engineering experience is required.

  • Extensive hands-on experience troubleshooting complex networks using OSI-layer analysis, debug commands, packet captures, routing analysis, and end-to-end path analysis.

  • Strong experience configuring, designing, implementing, and troubleshooting Cisco ASA/Firepower and Cisco Secure Firewall Management Center.

  • Extensive experience with Fortinet FortiGate firewalls and the broader Fortinet product portfolio, including Fortinet access points and switches.

  • Advanced experience with Cisco routers and switches, including Cisco Nexus platforms.

  • Strong experience with Juniper EX/QFX switches, routers, and SRX firewalls.

  • Extensive experience with Palo Alto firewalls and Panorama.

  • Proven experience designing and troubleshooting SD-WAN environments, particularly FortiGate SD-WAN implementations.

  • Strong knowledge of routing protocols, including BGP, OSPF, and IS-IS, with experience in design, implementation, and troubleshooting.

  • Experience troubleshooting and optimizing VMware NSX environments, including both NSX-V and NSX-T.

  • Extensive experience configuring, managing, and troubleshooting F5 load balancers, including LTM, GTM, and ASM.

  • In-depth knowledge of MPLS and Layer 2/Layer 3 networking, including design, implementation, and complex troubleshooting.

  • Production experience with AWS networking services such as VPC, Transit Gateway, VPN, Direct Connect, Security Groups, and NACLs.

  • Production experience with Cloudflare services including DNS, CDN, WAF, DDoS protection, Zero Trust/Access, and Tunnel.

  • Strong written and verbal communication skills, with the ability to lead technical conversations and explain complex issues clearly to customers and internal stakeholders.

  • Strong customer-service orientation, attention to detail, collaboration skills, and the ability to remain effective when managing complex or service-impacting incidents.

  • Ability to work independently while collaborating effectively with network operations, engineering, customers, vendors, and other technical teams.

  • Must be legally authorized to work in the United States without visa sponsorship.

  Benefits

  • US-remote, full-time position.

  • Base salary range of $85,000–$120,000, with actual compensation determined by factors including skills, experience, certifications, location, and internal considerations.

  • Potential eligibility for variable compensation, including bonuses or sales commissions depending on level and position.

  • Comprehensive healthcare plan options.

  • Retirement plan with company matching.

  • Life and supplemental insurance options.

  • Paid time off and company holidays.

  • New parent leave.

  • Wellness programs.

  • Opportunities to maintain and expand technical certifications and expertise across enterprise networking, security, cloud, and connectivity technologies.