Sr Manager, Sales Operations

Job Overview

We are seeking a strategic, results-driven Sr. Manager, Sales Operations to lead and expand our Sales Operations capabilities. This is a high-impact role designed for an experienced professional who thrives at the intersection of strategy, operations, and execution. The ideal candidate will elevate our sales team’s workflows, enabling scalable growth, data-driven decision-making, and optimized revenue performance.

Reporting to the VP, Revenue Operations, this role will oversee a team of (1) Revenue Operations Specialist and collaborate closely with cross-functional leaders across Sales, Marketing, Finance, Product, Customer Success to drive operational excellence.

What You'll Do

Strategic Leadership

• Spearhead cross-functional efforts to streamline and optimize our Sales teams’ effectiveness across roles with the goal of driving operational efficiencies, and improving results (ARR growth, win rates, ACV)
• Drive tight alignment on all initiatives in partnership with Sales Managers and VP, Sales
• Partner with VP, Revenue Operations on quarterly roadmap and teamwide updates to ensure a clear understanding of the prioritization and value of work in flight across partner teams
• Partner with Sales leadership, Analytics and VP, Revenue Operations on continued delivery of relevant insights that drive improvements in business performance

Sales Operations Management

• Oversee sales forecasting, quota and pipeline management processes to ensure accuracy and alignment with company goals
• Implement and manage sales metrics, dashboards and reporting, ensuring we have a clear understanding of what reports we are using across the teams
• Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of sales strategies and inform future initiatives
• Partner with GTM Systems & Tools Manager and VP, Revenue Operations to further optimize current tools, systems, and processes that enable the sales team to perform optimally
• Oversee reactive sales-related requests and ad hoc report needs in partnership with our Revenue Operations Specialist
• Manage full cycle sales territory management, including process documentation and management, mid-year and annual account assignment and ROE escalation as necessary to VP, Sales and VP, Revenue Operations
• Identify bottlenecks in the sales process and implement scalable solutions to drive efficiency
• Partner with enablement to standardize workflows, documentation, and training that supports operational excellence
• Anticipate the needs of leadership, and proactively surfacing insights and recommendations related to how performance can be improved