Sr. Manager of People Operations
About the role
The Opportunity
Pindrop is hiring a Sr. Manager of People Operations to serve as the operational backbone of our People function during a period of significant growth. Reporting to the Sr. Director of People Operations, this is not a maintenance role. It is a build role. You will own the design, governance, and continuous improvement of the processes, workflows, and standards that power the employee lifecycle — from hire to departure — across a workforce scaling from 325 toward 500+ employees over the next two years.
You will work in close partnership with a dedicated UKG Ready Specialist who owns the technical system layer. Your job is to own everything built on top of it: the processes the systems support, the standards the team follows, and the operational discipline that makes the whole function run without error.
This is the right role for someone who is energized by precision, ownership, and building — and who wants to leave a function materially better than they found it.
What You’ll Do
Design & Govern Employee Lifecycle Processes
- Own the design, standardization, and continuous improvement of global onboarding, offboarding, and employee lifecycle workflow processes for employees and contractors
- Build and maintain process documentation: every workflow, SOP, and operational standard is documented, version-controlled, and accessible — institutional knowledge lives in the system, not in people’s heads
- Identify and prioritize automation opportunities across People Operations workflows, partnering with the UKG Ready Specialist and cross-functional stakeholders to reduce manual effort, improve accuracy, and increase scalability.
- Partner with HRBPs, functional leaders, and the UKG Ready Specialist to ensure processes are aligned with business needs and executed consistently across the organization
- Evaluate and recommend practical uses of AI and automation within People Operations while ensuring appropriate governance, privacy, and compliance controls.
- Ensure processes are built for scale — designed to support a 500-person organization even when we are at 325
Enable Payroll & Benefits Operations
- Partner closely with the Payroll & Benefits Manager to ensure accurate and timely data flow into pay