Sr Manager, HR Systems & Operations

Accountabilities:

• • Lead day-to-day administration of HR systems, including configuration, troubleshooting, user setup, training, support, access management, and permissions.
  • Manage an HR technology portfolio that includes HRIS, recruiting, learning, employee engagement, workforce planning, compliance, and related HR platforms.
  • Coordinate system integrations, testing, implementation, monitoring, troubleshooting, and data-flow validation across HR and business applications.
  • Maintain HR data integrity by reconciling information across HRIS, payroll, benefits, and Finance systems, conducting recurring audits, and resolving discrepancies.
  • Manage HR systems access controls, approval workflows, security protocols, and vendor escalations in partnership with IT and other stakeholders.
  • Maintain SharePoint and employee-facing HR intranet resources, including content, permissions, organization, navigation, and user support.
  • Monitor system performance and recurring issues and coordinate timely resolution with internal teams and external vendors.
  • Oversee new-hire onboarding activities, including employee data entry, Form I-9 verification, communications, and coordination across HR, hiring managers, IT, Finance, and Payroll.
  • Manage employee offboarding processes, including HRIS transactions, access and equipment notifications, final documentation, benefits, payroll coordination, and completion tracking.
  • Coordinate immigration and work-authorization administration, including documentation, case milestones, renewals, deadlines, employees, managers, counsel, and vendors.
  • Manage employee relocation processes, including vendor coordination, approvals, communications, reimbursements, and supporting documentation.
  • Review and process employee action forms and maintain accurate employee changes across HRIS and downstream systems.
  • Administer required employee training programs, maintaining assignments, completion records, reminders, and escalation reporting.
  • Document and maintain HR operations procedures to support consistent, compliant, and timely execution.
  • Identify opportunities to streamline workflows, reduce manual work, improve accuracy, and measure the impact of process improvements.
  • Research and resolve employee and stakeholder inquiries related to HR systems, policies, records, and operational processes.
  • Support benefits administration, including enrollment activities, employee transitions, reconciliations, communications, and issue resolution.
  • Produce recurring and ad hoc HR reporting covering headcount, hiring, turnover, payroll, benefits, compensation, and other workforce metrics.
  • Build and maintain dashboards and reporting tools that provide accurate, actionable insights for HR and business leaders.
  • Conduct regular HR data audits, investigate discrepancies, implement corrections, and document findings.
  • Partner with Total Rewards, Finance, Payroll, and benefits teams to validate compensation, bonus, equity, benefits, and deduction data.
  • Maintain HR compliance requirements, owners, deadlines, completion status, and supporting documentation.
  • Monitor applicable federal, state, and local employment requirements and coordinate operational updates to systems, processes, records, and communications.
  • Coordinate labor-law posting requirements and maintain current workplace postings across applicable locations.
  • Support internal and external audits and required submissions, including IT SOX controls and EEO-1 reporting.
  • Partner with Finance and Payroll on payroll submissions, compensation data, benefits spending, financial reconciliation, and HRIS data alignment.
  • Collaborate with Legal on employment documentation, policy compliance, separation procedures, and escalated compliance matters.
  • Represent HR Operations across the organization, communicating capabilities, timelines, constraints, and issues to senior stakeholders.
  • Lead and develop the HR operations team by setting expectations, providing feedback, and maintaining high standards of service and accountability.

  Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 8+ years of progressive HR operations experience demonstrating Senior Manager-level scope and impact.
  • 8+ years of hands-on HRIS experience with platforms such as UKG, ADP, Workday, or similar systems.
  • Strong experience with HRIS administration, user management, data management, reporting, troubleshooting, integrations, and system controls.
  • 8+ years of experience managing HR operations functions, including process execution, compliance, and team coordination.
  • Demonstrated experience designing, implementing, and optimizing HR operations processes and measuring their effectiveness.
  • Solid working knowledge of payroll coordination, benefits administration, and compensation data management.
  • Experience producing accurate HR reports, dashboards, and workforce analytics and interpreting trends to support decisions.
  • Demonstrated people-management experience, including setting expectations, coaching, providing feedback, and holding team members accountable.
  • Experience working in matrixed or highly cross-functional environments with multiple stakeholders and competing priorities.
  • Strong knowledge of HR operations, benefits, payroll coordination, employment law, and employee lifecycle processes.
  • Technical proficiency with HRIS platforms, data systems, reporting tools, and Excel.
  • Strong problem-solving skills, with the ability to identify root causes and implement practical operational solutions.
  • Excellent written and verbal communication skills, including the ability to explain complex HR and systems topics to non-technical audiences.
  • Strong organizational and project-management abilities, with exceptional attention to detail and the ability to manage multiple deadlines.
  • Collaborative approach with the ability to build relationships and influence outcomes across functions.
  • High level of discretion and confidentiality when handling sensitive employee, compensation, and HR information.
  • Ability to work in the United States without requiring work visa or residency sponsorship.

  Benefits

  • Competitive compensation package based on qualifications, experience, skills, and internal alignment.
  • Remote work opportunity.
  • Health and employee benefits associated with the role.
  • Opportunity to lead HR systems and operations across a broad employee lifecycle.
  • Significant ownership of HR technology, data integrity, compliance, reporting, and operational processes.
  • Opportunity to drive automation, process improvements, and scalable HR operations.
  • Cross-functional exposure to HR, IT, Finance, Payroll, Legal, and external technology partners.
  • Leadership opportunity with responsibility for team development and service performance.