Sr Manager, Digital Product - Operational Planning

Accountabilities:

• • Define and own the product vision, strategy, roadmap, and success metrics for operational planning and demand generation, building on existing prototypes and strategic direction.
  • Lead the development of an internal planning platform that visualizes supply and demand across outreach capacity and clinician availability, enabling operational leaders to identify gaps and make informed decisions.
  • Own the development of recommendation capabilities that optimize the allocation of outreach and clinician capacity across member populations, ensuring recommendations are reliable, interpretable, and actionable.
  • Partner with Engineering, Analytics, Finance, and Operations to define data requirements, integrate critical inputs, maintain data integrity, and support accurate forecasting and planning cycles.
  • Ensure planning outputs effectively feed downstream systems responsible for detailed clinician capacity planning, coordinating integration requirements and cross-system dependencies.
  • Identify user and business needs, facilitate trade-off discussions, negotiate priorities, and drive alignment across teams with competing objectives and priorities.
  • Establish and monitor KPIs that measure planning effectiveness, including member-to-capacity matching within target windows and progress against annual completion goals.
  • Translate complex analytical models, operational data, and planning concepts into clear recommendations and compelling communications for technical teams, business stakeholders, and senior leadership.
  • Coordinate dependencies across adjacent product areas while managing expectations around scope, delivery timelines, and roadmap priorities.
  • Build strong relationships across a matrixed organization and lead through influence rather than direct authority.
  • Drive the evolution of early-stage concepts and prototypes into intuitive, reliable, scalable production products.
  • Apply curiosity, data-informed thinking, and creative problem-solving to identify opportunities for automation and improved forecasting, planning, and capacity allocation.

  Requirements

  • Bachelor’s degree in business, a quantitative discipline, or equivalent combination of education and professional experience.
  • 7+ years of professional experience, including at least 5 years in product management.
  • Proven ability to deliver measurable business outcomes while owning complex, ambiguous problems spanning multiple systems, products, and teams.
  • Demonstrated experience with demand forecasting, capacity modeling, supply-and-demand optimization, or comparable analytical planning disciplines.
  • Experience owning data-intensive products, including visualization tools, planning interfaces, analytical products, or other user-facing data experiences.
  • Strong ability to partner with Engineering, Analytics, Data Science, Design, Finance, and Operations teams to translate complex requirements into effective product solutions.
  • Demonstrated success leading through influence within matrixed organizations and building alignment without direct reporting authority.
  • Excellent written, verbal, presentation, and stakeholder-management skills, with the ability to communicate effectively with both technical and non-technical audiences, including executives.
  • Experience taking products from prototypes or early concepts through definition, development, launch, and ongoing optimization is preferred.
  • Familiarity with healthcare operations, outreach programs, population health, clinician capacity, or member-level data is a plus.
  • Experience productizing forecasting or analytical models and translating algorithmic outputs into intuitive planning tools is preferred.
  • Experience building internal operator tools, downstream-integrated products, or products that inform automated workflows is advantageous.
  • Familiarity with AI, automation, data pipelines, and system integrations for improving forecasting, planning, or resource allocation is a plus.
  • Entrepreneurial mindset, strong ownership, adaptability, intellectual curiosity, and a bias toward data-driven decision-making.

  Benefits

  • Base salary range of $118,450–$236,900, with the actual offer determined by factors such as experience, education, geography, and other relevant considerations.
  • Eligibility for a bonus, commission, or short-term incentive program in addition to base compensation.
  • Eligibility for an equity award program.
  • Comprehensive medical, dental, and vision insurance.
  • Paid time off and other eligible time-away benefits.
  • Retirement savings options.
  • Wellness programs and resources supporting physical, emotional, and financial well-being.
  • Additional benefits and resources available based on eligibility and detailed during the application process.
  • Remote position within the United States, with some travel required.
  • Opportunity to work on products designed to improve healthcare operations and create tangible value for members and clinicians.