Sr. Manager, Customer Success

About The Position:

The Senior Manager, Customer Success (APAC) is a commercial leadership role responsible for building and developing a team of Customer Success Managers across the APAC region. This role is accountable for driving customer growth, expansion, upsell, cross-sell, renewals, retention, adoption, and long-term account health across a portfolio of strategic customers. The Senior Manager will ensure the team builds trusted executive relationships, delivers measurable customer value, and uncovers and owns large opportunities within existing accounts. Working closely with Sales, Product, Support, and senior leadership, this role will align customer needs with business priorities, strengthen strategic account management practices, and ensure a consistent, high-impact customer success experience across the region.

What you will do:

Customer Engagement

• Lead and support a regional team of Customer Success Managers in post-sales customer engagement, including strategic account planning, relationship-building, executive engagement, escalations, and operational support.
• Continuously improve the customer journey by identifying opportunities to simplify processes, improve time-to-value, and increase customer satisfaction.