Sr. Implementation Manager (SFDC & CRM)

Key Responsibilities

SFDC Implementation & Configuration

• Lead full-lifecycle Salesforce implementations, including requirements gathering, solution design, configuration, testing, and go-live support
• Configure and optimize SFDC objects, workflows, validation rules, page layouts, reports, and dashboards to meet evolving business needs
• Partner with Salesforce admins and developers to deliver scalable technical solutions aligned with best practices
• Manage sandbox environments, release planning, and deployment pipelines in coordination with the technical team
• Evaluate and implement AppExchange solutions and third-party integrations as needed

CRM Strategy & General Implementation

• Drive enterprise-wide CRM strategy and roadmap, ensuring alignment with business goals and customer experience objectives
• Oversee migrations, consolidations, and enhancements to CRM systems, ensuring data integrity and minimal disruption to operations
• Develop and maintain CRM governance frameworks, including data standards, access controls, and documentation
• Identify opportunities to improve CRM adoption, user experience, and data quality across business units

Cross-Functional Project Management

• Lead project planning and delivery for complex, multi-stakeholder implementation initiatives using structured project management methodologies (Agile, Scrum, or Waterfall as appropriate)
• Build and maintain detailed project plans, risk registers, and status reports; proactively manage issues and escalations
• Facilitate requirements workshops, design sessions, and UAT cycles with business stakeholders across Sales, Marketing, Operations, and Customer Experience
• Manage relationships with external implementation partners, system integrators, and vendors
• Drive change management and training programs to ensure high adoption rates post-launch

Qualifications

Required

• 7+ years of experience in CRM implementation and project management, with a strong focus on Salesforce
• Proven track record of leading end-to-end Salesforce implementations in a complex...